Elements 12.1 Organizer locks up when downloading photos from memory card.

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  • Problem
  • Updated 4 years ago
  • (Edited)
Elements locks up when I download pictures from my memory card. This happens every time I try to download pictures from the card to my computer. I am using a Macbook Pro with all the latest software updates. I am very disappointed in this software and I wish I would have never purchased it.
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Joseph Fuller

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  • frustrated

Posted 4 years ago

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Chris Cox

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Which version of Elements are you using?
Which OS version?
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Joseph Fuller

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Elements 12 Version 12.1
OS X Version 10.9.2
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Chris Cox

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MacOS 10.9 has a lot of bugs, many of which haven't been fixed by Apple yet.
But I haven't heard of specific problems with memory cards.
Can you copy the files from the card in the Finder?
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Joseph Fuller

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I am able to copy the files using Finder with no issues. As far as bugs go this is the only application that I have had any issues with.
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Joseph Fuller

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Is there no solution to this issue?
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Pete Green, Customer Advocate

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Hi Joseph,

Might try updating to MacOS 10.9.3.
After copying the files from Card to Finder -- Are you able to import from Finder to PSE?

When importing from Card, do you use a card reader? or directly from camera?
Have you tried importing with a different memory card?

Let us know how this goes.
Regards