Elements Organizer and Bridge: Freeze in Adobe Photo Downloader when you click Choose

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  • Problem
  • Updated 8 years ago
  • Solved
After installing the Camera Raw 6.5 update, when using Elements 9 Organizer or Bridge CS5/5.5 to import images from your camera or card reader, the Adobe Photo Downloader will become unresponsive if you click the Choose button to change the Save Location. This issue does not affect Elements 10 Organizer.
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Brett N, Official Rep

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Posted 8 years ago

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Brett N, Official Rep

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Official Response
If you encounter this issue, here are the workarounds:

Elements 9 Organizer:

A. Change the Save Location from the ‘Camera and Card Reader’ preferences
1. Go to Adobe Elements 9 Organizer -> Preferences -> Camera or Card Reader
2. Change “Save File In" location by clicking Browse button.



B. Edit the Preference File
1. Force Quit the Adobe Photo Downloader.
2. Go to Users//Library/Application Support/Adobe/Elements Organizer/9.0/Organizer
3. Check the permissions of APDPreferences.xml, if it is Read Only then change it to Read & Write. Open the file
4. Change the desired Save Location in the “Location” tag.
5. Save the file.



Bridge
Edit the Preference File:
1. Force Quit the Adobe PhotoDownloader.
2. Go to Users//Library/Application Support/Adobe/Bridge
3. Check the permissions of APDPreferences.xml, if it is Read Only then change it to Read & Write. Open the file.
4. Change the desired Save Location in the “Location” tag.
5. Save the file.
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Brett N, Official Rep

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NOTE: The APDPreferences.xml file is created the first time you use the Adobe Photo Downloader. If you do not have this file, import at least one file from your camera or card reader with the default settings to create it

NOTE: This issue only occurs on the Mac OS.
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Terri Long

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I'm using Elements 9. It seems like that I'll need to follow the above multiple steps before downloading my new images. Is there going to be a fix for Elements 9 since we can't use Camera Raw 6.6? Thanks
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Joseph Labate

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I run Macs with OS 10.6.8, use Adobe Bridge CS5 version 4.0.5.11. My work flow is to put a card in the computer, open Bridge and use "Get Photos From Camera" which opens Adobe Photo Downloader. I convert them to DNG's, put some copyright info in the metadata and write them to a folder of my choice.

Since I upgraded ACR to 6.5, when in Adobe Photo Loader I try to chose a folder to write the files to, that option freezes. I went back to using ACR 6.4 and the problem is gone. Fortunately I don't have a camera that needs 6.5 so I'm ok for now but ......................

This reply was created from a merged topic originally titled
Bridge/Camera Raw: ACR 6.5 bug with Photo Downloader.
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Susan McAnnally

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I have PSE 9 and I just installed the latest update. Now my photo downloader won't work. At all. I can't get photos from my card reader

This reply was created from a merged topic originally titled
Photoshop Elements: PSE 9 downloader doesn't work after update.
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Oscar Bravo

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Hi.

I'm running CS5 in Snow Leopard.

Followed your solution but the problem has not been fixed.

What applcation should I use to open the APDPreferences.xml file? When I double-click it, Final Cut Express opens! This is the default.

I opened the APDPreferences.xml file in OpenOrg, changed the location and saved. But Photo Uploader still freezes.

Sooooo annoying. Can't Adobe just issue a patch to fix the problem you created. I want to use applications, not edit code.
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Brett N, Official Rep

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Any text editing application will work for changing the APDPreferences.xml file. This, however, is a workaround. It will not prevent the application from freezing when you click the Choose button. It is merely a way of preventing the need for clicking the Choose button. Editing this file serves the same purpose as clicking that button.

We are working on creating a patch to fix this. This is just a work around to use until we get this fixed.
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Oscar Bravo

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"NOTE: The APDPreferences.xml file is created the first time you use the Adobe Photo Downloader. If you do not have this file, import at least one file from your camera or card reader with the default settings to create it"

What does this mean? I can't import at least one file. I can't import any files. That's the ####ing problem!
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Brett N, Official Rep

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If you cannot import one or any files, then you are experiencing an issue other than the one described here. The issue at hand is that when you click the Choose button to change the directory, the application becomes unresponsive. You are still able to import images, but only to the location already set in the dialog. If you would like to import to a folder other than the default location, you will have to use one of the work arounds. If you are facing an issue other that this, please start a new thread.
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Joseph Labate

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Brett, how do you open the file?

>3. Check the permissions of APDPreferences.xml, if it is Read Only then change it >to Read & Write. Open the file.
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Brett N, Official Rep

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Double-clicking the file APDPreferences.xml will open the file in the default application. As can be seen from the screen shot, the default application that opens XML files on a Mac is Dashcode. However, any text editing application will work, such as Text Edit or MS Word.

If you would like to view and/or change the file permissions, you can Right/Command-click on the file and choose Get Info. The permissions section is at the bottom of the window.
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Donna Banks

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I followed the instructions (working on mac, Snow Leopard). The file APDPreferences.xml file was not there, so imported a photo (into pictures which is the only option without freezing). When I went back to finder, however, the file is still not there??

Also ... if we do get this to work, will we have to do this every time we want to change the download location???
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Brett N, Official Rep

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Which application are you using to import? If you are working with Bridge CS5.5, then you are probably facing this issue: http://feedback.photoshop.com/photosh...

Create a folder called "Bridge CS5" in this directory: Users/[User Name]/Library/Application Support/Adobe/. This will allow for the creation of the APDPreferences.xml file.
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Brett N, Official Rep

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And yes, unfortunately, every time you want to change the download location, you will have to use this workaround.

Another workaround would be to just import them into the default location, and then move them after import. This can be done with a click and drag or a copy and paste.

We apologize for the inconvenience caused by this issue, we are aware of the root cause, and are working on getting it fixed
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Donna Banks

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There is actually "Bridge CS5.1" folder there and it contains 2 items: Adobe Bridge Keywords.xml and Adobe Bridge Metadata Preferences.abdata

However, as I stated before, it never creates the APDPreference file, even after importing the photo.
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Thian Yong Chan

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[Bridge] freezed after --get photos from cameras-> Choose location (in import settings)

i need to force quit bridge, and i cant import photos from USB port.

I am on latest updates for all CS5.5 component (including the latest ACR)

It freezed at the below screenshot:


This reply was created from a merged topic originally titled
[Bridge] - freezed "get photos from camera".
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robert peterson

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ACR 6.5 bug with Photo downloader - ARC 6.5 freezes Photo Down Loader in Bridge

adobe solution doesn't work -- can't find this file:

We have found the resolution for this issue. You do not need to go back to Adobe Camera Raw 6.4. You can work with updated Adobe Camera Raw 6.5.Please try the below mentioned steps:

> Edit the Preference File

1. Force Quit the Adobe PhotoDownloader.
2. Go to Users//Library/Application Support/Adobe/Bridge
3. Check the permissions of APDPreferences.xml, if it is Read Only then change it to Read & Write. Open the file.
4. Change the desired Save Location in the “Location” tag.
5. Save the file.

Now, you will not face any issue while importing your images into Bridge.

This reply was created from a merged topic originally titled
ACR 6.5 bug with Photo downloader.
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PECourtejoie, Champion

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Robert, the solution posted is for Photoshop's Bridge too. Did you look at the correct library folder, the one that is inside {your username}?
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KurtA

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I have a problem with Bridge. The photo downloader. If I want to change the destination folder to download my photo's in, it freezes

This reply was created from a merged topic originally titled
Bridge photodownloader freeze.
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KurtA

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I don't have the ADPDpreference file also. Even after importing a photo into the default folder
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David Wilson

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When I open Adobe CS5.1 - Photo Downloader in Bridge to download RAW files from camera it freezes when I try to choose a Location to Save to or add any other info in Advanced Dialog. The only way I can close it is in Force Quit. WHAT is going wrong?

This reply was created from a merged topic originally titled
Problem with Photo Downloader in CS5.1 Bridge - it freezes..
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Anita Dennis

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Official Response
The solution to this problem is documented at Adobe Photo Downloader unresponsive after clicking choose on Mac OS.
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Donna Banks

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The only problem here is that the APDPreferences.xml file never gets created. I can import a picture into the "pictures" folder without freezing, which is suppose to create that file. But ... when I go to look, there is no file in the Bridge CS5.1 Folder by that name. So ... is someone looking at this issue as well???
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KurtA

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Is that a permanent solution? Or will there be a patch to fix this?

I checked the directory and I don't have any file with that name
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Anita Dennis

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Engineers are working on resolving the issue.
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KurtA

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ok! (y) I wait for the update then. Thx
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Larry Langrehr

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Adobe Camera Raw 6.5 seems to have the following bug: When using the function "Get photos from camera" in Bridge, Bridge locks up hard when trying to crete a new folder to put the incoming pictures in. Only a forced quit on my Mac will quit the program so I can start over. Replacing ACR 6.5 with 6.4 works as advertised - no lockups. My system is a Mac Pro with MAC OS X 10.7.1 and CS5 4.5.0.11.

This reply was created from a merged topic originally titled
bug with ACR 6.5 - locks up when creating new folders.
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Jason Ducen

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Don't send out an official email or anything giving the heads up, just hope nobody notices while they try to fix the problem. Really? There is this thing before you do a rollout called testing, you know were you install the patch or update then TEST FOR BUGS! You would think that Adobe would be above doing in flight fixes at this stage in the game.
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Brett N, Official Rep

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We don't like to send unsolicited emails to our customers. Plus, we do not have the email address of every customer who has purchased Photoshop Elements or a product that includes Bridge, so this would be an ineffectual method of spreading the news.

We do have testing for bugs, both internally and externally. This Camera Raw 6.5 update was available for a quite a long time as a public beta (at labs.adobe.com). No one caught it, not even non-Adobe testers like you. There are just some behaviors that will not be seen until after a release, and that is true of all software.

But we are aware of this issue, we know what is causing it, and we have a patch on the way. It will take a little bit before the patch is released because there will be further bug testing. This doesn't mean we can guaranty there will be no future bugs, no software manufacture can promise such a thing, but we being a thorough as time allows.
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robert peterson

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great - I'm sure Adobe will fix it - you always do~

Never had a prob with 6.5 beta
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Lorenzo Ali

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Photo uploader opens as normal but when you select a location to upload image files it freezes and becomes unresponsive. Only solution to force quit and move files via Bridge folders window. Seems to be a result of recent ACR 6.5 update.

As a pro freelance photographer this really grinds.

This reply was created from a merged topic originally titled
Since ACR 6.5 the photo uploader now freezes. Any fix?.
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robert peterson

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I'm frustrated that no one from adobe seems to be addressing this problem - how about a public shout out of sorry, but we're working on it.....
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KurtA

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look a few posts higher

"EMPLOYEE
Anita Dennis (Official Rep) 1 day ago
Engineers are working on resolving the issue."
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robert peterson

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this doesn't instill much customer confidence!

EMPLOYEE
Anita Dennis (Official Rep) 1 day ago
"Engineers are working on resolving the issue."
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Brett N, Official Rep

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We apologize for the inconvenience caused by this issue, we are aware of the root cause, and are working on getting it fixed
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Roxanne Guilhamet

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It worked for me and is a good workaround until the new year, when I'll want to make another annual folder. By then I hope you'll have fixed the original problem.

Note that Lion users need to hold down the Option key before they select Go from the Finder to reveal their hidden User Library.
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Brett N, Official Rep

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Official Response
For those using Bridge 5.1 and not seeing the APDPreferences.xml file, please see the solution here:
http://feedback.photoshop.com/photosh...
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Donna Banks

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This still is not a solution. The folder "Bridge CS5.1" already exists but the APDPreferences.xml file never gets created (even after downloading a photo). I have posted this 3 times now and everyone seems to ignore. I did see another user (KurtA) that says the same thing.
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Brett N, Official Rep

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As to Saving, I mean the settings within the Photo Downloader window itself. For example, if you clicked the Advanced Dialog button, is the Advanced Dialog displayed the next you open it? Or if you put a check mark into one of the options, such as "Convert To DNG", is the check mark still there the next time you open the Photo Downloader. If the answer is "Yes", this file exists somewhere on your computer. If the answer is "No", then something on your computer is preventing the creation of this file.
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Donna Banks

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Bert, the answer is no. I just downloaded a couple of files just to try it out and then closed the program. When I went back in to download the next set of photos, the savings were not still there.
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KurtA

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same for me
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Brett N, Official Rep

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OK, so something is preventing the creation of this file. Do you both have a Bridge CS5 and a Bridge CS5.1 folder?
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Donna Banks

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I only have the Bridge CS5.1 folder.
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Donna Banks

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THOUGHT. I've been doing some googling on mackeeper and found that in some instances the binary cutter can affect the performance of Photoshop CS5. When the upgrade first came out, bridge would not work, so I did a complete clean-up with mackeeper (including binary cutter). This solved the problem with bridge, but obviously now the downloader doesn't work appropriately. Could this be the issue with the xml file not being created? Everything else in bridge appears to be working fine.
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David B, Official Rep

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Try creating the Bridge CS5 folder manually and see if the .xml file gets created in it. See this doc for more info:

Photo Downloader doesn't retain settings | Bridge CS5.1
http://kb2.adobe.com/cps/921/cpsid_92...
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Donna Banks

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Okay ... now I have the folder ... thanks so much. I still have the freeze issue, but I'll wait for that solution. At least I can change the folder. Thanks (I guess I should have tried this in the beginning, but was assuming CS5 and CS5.1 were the same folder.
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David B, Official Rep

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Glad you got it :)
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Jerry Chatow

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I have temporarily solved the problem by just opening the card from the card reader file by double clicking on it and then dragging the picture file into the desired directory in Bridge. Actually it's easier than using Downloader.

Jerry C
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Sofia Cruz Davila

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Since I updated the ACR 6.5 I have a problem with the photo downloader, it doesn't let me choose where I want to download my pictures and it freezes.

I read in other blogs that I have to uninstall ACR 6.5 and replace it with 6.4 but I don't know where to find the ACR 6.5 so I can remove it. I tried HardDrive>Library>Application Support>Adobe>Plug-Ins>CS5>File Formats but there is only one file called Camera Row plugins and I don't want to delete something else.

Thank you

This reply was created from a merged topic originally titled
Photoshop and Bridge: Problem with ACR 6.5.