Elements Organizer and Bridge: Freeze in Adobe Photo Downloader when you click Choose

  • 37
  • Problem
  • Updated 7 years ago
  • Solved
After installing the Camera Raw 6.5 update, when using Elements 9 Organizer or Bridge CS5/5.5 to import images from your camera or card reader, the Adobe Photo Downloader will become unresponsive if you click the Choose button to change the Save Location. This issue does not affect Elements 10 Organizer.
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Brett N, Official Rep

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Posted 7 years ago

  • 37
Photo of Brett N

Brett N, Official Rep

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Official Response
If you encounter this issue, here are the workarounds:

Elements 9 Organizer:

A. Change the Save Location from the ‘Camera and Card Reader’ preferences
1. Go to Adobe Elements 9 Organizer -> Preferences -> Camera or Card Reader
2. Change “Save File In" location by clicking Browse button.



B. Edit the Preference File
1. Force Quit the Adobe Photo Downloader.
2. Go to Users//Library/Application Support/Adobe/Elements Organizer/9.0/Organizer
3. Check the permissions of APDPreferences.xml, if it is Read Only then change it to Read & Write. Open the file
4. Change the desired Save Location in the “Location” tag.
5. Save the file.



Bridge
Edit the Preference File:
1. Force Quit the Adobe PhotoDownloader.
2. Go to Users//Library/Application Support/Adobe/Bridge
3. Check the permissions of APDPreferences.xml, if it is Read Only then change it to Read & Write. Open the file.
4. Change the desired Save Location in the “Location” tag.
5. Save the file.
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Anita Dennis

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Official Response
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Brett N, Official Rep

  • 2258 Posts
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Official Response
For those using Bridge 5.1 and not seeing the APDPreferences.xml file, please see the solution here:
http://feedback.photoshop.com/photosh...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
The release candidate for Camera Raw 6.6 addresses this issue for Bridge. Details here:

http://blogs.adobe.com/lightroomjourn...

Please try it out and let us know if you encounter any issues.
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David B, Official Rep

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Official Response
The official releases of Lightroom 3.6 and Camera Raw 6.6 are now available. See this post on the Lightroom Journal for a list of new cameras, lens profiles and bug fixes found in these releases.

Choose Help>Updates... from your application to download and install.