Photoshop Elements: Freeze while importing pictures, computer reset required

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  • Updated 6 years ago
  • (Edited)
While importing pictures from 'My pictures' on the computer, Elements 9 froze and the computer was completely locked up. Had to do a hard reset. Now Photoshop Elements does not work. I can see photos previously loaded, but any new photos added show as blank panels in the organizer. When I double click on them, they do show up for editing. I was going to do a 'repair' action with the installation disk, but did not see that option and I don't want to lose everything I already have loaded. Any ideas?
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Mike Manke

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Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS are you on? A system crash is indicative of a problem with the OS or a hardware malfunction.
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Mike Manke

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Windows 7 Ultimate. I did a full system scan Friday and no problems found.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Strange. What about drivers? Is the video driver up-to-date? Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver: http://adobe.ly/OpenGL
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Mike Manke

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OK.. I created a restore point, then downloaded and installed Nvidia driver 285.62 WQHL released 10/24/2011. Now what?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you import files now?
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Mike Manke

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I guess I forgot to tell you.....When I start Photoshop Elements, the welcome screen comes up, but when I select 'organize' it closes. When I select 'edit, Elements locks up and I have to go to 'task manager' to close it. So....no it isn't any better.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you try restoring Elements prefs?:

http://help.adobe.com/en_US/photoshop...
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Mike Manke

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I saw the 'preferences' option in the 'Edit' menu, but didn't see anything about restoring. I tried the 'reset' option, but that didn't do anything.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I put a link with instructions on how to restore the prefs with my last post.
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Mike Manke

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OK..I reset the preferences file, but when the organizer finally opens (and I have to start with the editor, then close Elements, then restart it...then the organizer will start). But the pictures I imported last still show up with a gray blank with an hourglass...and they all have the same dates - which don't match the pictures. Shall I delete them and try to import again?
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Mike Manke

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Attached is a capture of the organizer...note the pictures you can see at the bottom are ones loaded previously.
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David B, Official Rep

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Hey Mike,

You might try this,

- Make sure the software is up to date using Help > Updates
- Turn off the Auto Analyzer and Online backup features if you currently have them enabled
- Go to File > Catalog, inside of there select the current catalog (should match what is listed in the lower left-hand corner), Repair and Optimize the current catalog
- Delete and re-import the files with the hour glass

-Dave
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Mike Manke

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The pictures imported exactly the same way, and the organizer still will not start on it's own.
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jan ruste

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go to your catalog location, move all files to a different folder (ex. desktop) except for catalog- the PSE9DB file. that will regenerate thumbnails again.
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Mike Manke

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Where is the catalog file/folder? I looked in Organizer help and didn't see anything helpful and I searched for PSE9DB, but that file was not found. Also the Organizer still crashes when I choose Organizer from the welcome screen.
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Vaishali, Employee

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The default location of your catalog folder on Win 7 machine is
1. Go to Start>Run.
2. Type %ProgramData%
3. Go to Adobe\Elements Organizer\Catalogs

This is where you can find your catalogs.

If you can launch Organizer,go to Help>System Info which shows the catalog path.

Hope that helps!

~V
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Mike Manke

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I can't do anything with Photoshop now. After the welcome screen comes up if I select either the Organizer or Editor, the screen goes black and the computer locks up. I'm going to uninstall Photoshop Elements and re-install!
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andaleeb, Employee

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Hi Mike,

If you have tried re-install, please tell if now you can successfully import photos now?

Thanks
andaleeb