Cannot launch elements editor

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  • Problem
  • Updated 5 years ago
  • (Edited)
I cannot get the editing part of photoshop elements 11 to open. I am extremely frustrated and was wondering if anyone else was having this issue.
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Jessica Harter

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  • frustrated

Posted 5 years ago

  • 1
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Chris Cox

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We need a lot more information:

What OS version?
What happens when you try to launch the editor?
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Jessica Harter

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No, you don't need more information. You need to know that I bought elements 11 and its not working. I cannot get the editor to open at all. I have never had this issue with any adobe product until elements 11. When I try to launch the editor IT DOESN'T OPEN. That's what happens. Don't tell me you need 'a lot more information' when you ask for two pieces of information and what you need to know is it won't open. You're adobe for crying out loud.
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Chris Cox

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Without more information we cannot help you figure out why Elements editor is not launching on your system while it works just fine for other users. We cannot see your system, so we do not know what is happening on your system until you tell us.

Ok, let's try a few more questions:

Has it always failed to launch the editor ever since you installed Elements?
What OS version are you using?
What actually happens when you try to launch the editor application?
Do you get any errors from the OS?
Have you done any troubleshooting already?
Have you tried reinstalling?
Have you downloaded and installed updates for Elements?
Have you tried updating or disabling any antivirus or other utilities on your system that might interfere with application launching?