Photoshop Elements: Application not responding after working for a short time

  • 2
  • Problem
  • Updated 7 years ago
  • (Edited)
Elements 9 on my Windows 7, 64 bit machine. The program will load and allow editing and saving for a short time. All of the sudden it will not load or save anything. It does not freeze and task manager says it is responding. It just does not do anything and there are no error messages.
A system reboot will cure the problem for a short time and then back to the same problems.
Photo of Roy Morgan

Roy Morgan

  • 2 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 2
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1670 Reply Likes
Are you on Mac or Win? Do you have the latest updates? Do you have any 3rd party plugins installed?
Photo of Roy Morgan

Roy Morgan

  • 2 Posts
  • 0 Reply Likes
Windows 7, 64 bit. Latest updates installed. No third party plugins.
Thanks for the response.
Photo of anchita dogra

anchita dogra, Employee

  • 34 Posts
  • 7 Reply Likes
Try resetting the preferences files. Hold down Ctrl+Alt+Shift while launching Editor. You will be prompted to delete the settings file. Choose to delete and continue. Does taht solve the issue ?