Photoshop Elements: Will not open

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
cannot start elements 9 .get a message saying its had a problem and will shut down.
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victor rigarlsford

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  • confused

Posted 6 years ago

  • 1
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Brett N, Official Rep

  • 2257 Posts
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Going to need a lot more information to help you out with this one.
-What OS are you on?
-What is the exact error message?
-Are you starting the Elements Organizer or Elements Editor?
-Has it worked in the past?
-Do you have all of the application updates installed?
Photo of victor rigarlsford

victor rigarlsford

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XP
elements9 has encountered a problem and needs to close,send report.
the page opens with the choose of organiser or editor,but clicking ether brings up
the message above.
the program has been running ok in the past
ive just down loaded update 903
many thanks for your help
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Brett N, Official Rep

  • 2257 Posts
  • 108 Reply Likes
Installed anything new or had any updates lately? That would usually be the reason for both applications to stop working at the same time.

Try this: Disable startup items, services | Windows