Photoshop Elements: Editor running slow/freezing on Windows Vista (3rd party plug-in)

  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
I have downloaded Elements 9 on trial version, planning to purchase next week. All of a sudden the program is running very slow and actually freezing for a few minutes at a time......what's the problem with it ?
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nyweb2001

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Posted 5 years ago

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Jeffrey Tranberry, Chief Customer Advocate

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Hi nyweb2001, is the Photoshop Elements Editor or Organizer running slowly?
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Jeffrey Tranberry, Chief Customer Advocate

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Also, are on Mac or Windows?
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nyweb2001

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Editor....Windows Vista.
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Jeffrey Tranberry, Chief Customer Advocate

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Do you have the latest updates? Choose Help>Updates... to make sure you 9.0.3 installed.

Has anything changed recently that coincides with the slowdown? (Install any fonts, plug-ins, security software, or utilities?)
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Jeffrey Tranberry, Chief Customer Advocate

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Have you changed your display DPI settings to something other than 96dpi or the default setting?
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nyweb2001

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It's up to date......no changes other than Redynamix. Haven't changed display settings.
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Jeffrey Tranberry, Chief Customer Advocate

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Can you try disabling Redynamix and see if things are peppy again?
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nyweb2001

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I'll give it a shot !
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Jeffrey Tranberry, Chief Customer Advocate

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Thanks. If we determine it is the plug-in, we can see if there's an update for the plug-in and/or work with the developer to sort out what's going wrong.
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nyweb2001

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Seems to be running faster after I deleted Redynamix !! That one will never be on this computer again !!!! Thanks !
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Jeffrey Tranberry, Chief Customer Advocate

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Great. Thanks.