I have downloaded Elements 9 on trial version, planning to purchase next week. All of a sudden the program is running very slow and actually freezing for a few minutes at a time......what's the problem with it ?
Posted 7 years ago
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Do you have the latest updates? Choose Help>Updates... to make sure you 9.0.3 installed.
Has anything changed recently that coincides with the slowdown? (Install any fonts, plug-ins, security software, or utilities?)
Has anything changed recently that coincides with the slowdown? (Install any fonts, plug-ins, security software, or utilities?)
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Have you changed your display DPI settings to something other than 96dpi or the default setting?
It's up to date......no changes other than Redynamix. Haven't changed display settings.
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Can you try disabling Redynamix and see if things are peppy again?
I'll give it a shot !
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Thanks. If we determine it is the plug-in, we can see if there's an update for the plug-in and/or work with the developer to sort out what's going wrong.
Seems to be running faster after I deleted Redynamix !! That one will never be on this computer again !!!! Thanks !
Jeffrey Tranberry, Sr. Product Manager, Digital Imaging
Great. Thanks.
