Elements Organizer: Crash after importing contacts

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  • Problem
  • Updated 7 years ago
  • (Edited)
It crashed when I tried to import a contact into my share feature to email a photo. I have tried everything but what works and I am frustrated because I have talked to 4 or 5 different Adobe support people and I have uninstalled it twice. No one seems to know what is wrong. After removing catalogues and creating new ones, I accidentally lost all of them and so I will probably have to redo them if I ever get it up and working again. The Error Message is: Adobe Elements 9 Organizer quit unexpectedly. Click Reopen to open the application again.This report will be sent to Apple automatically. Of course when I try to reopen from the error message, it still won't open..Elements works fine but Organizer is gone.... I have a new I Mac. Any ideas? Support seems to have given up because they don't contact me as promised and I can't blame them after 5 attempts but I feel they should service me since I am simply trying to use their product which I paid $ for. I haven't gone nuclear but I have asked nicely several times. For a hundred bucks I can't be too pushy I suppose, but I did have all my photos nicely organized and now it will take me quite some time to reorganize over 5000 photos. Sorry for the emoticonicism but.....
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Thomas Owen

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  • frustrated

Posted 7 years ago

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SG_PSE, Employee

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Hi Thomas,

Lets try first few things if it helps to resolve your issue -

1) Rename the Orgnaizer preference file i.e com.Adobe.Elements.Organizer.9.0.plist. which can be located at -
/users/labusers/Library/Preferences

2) Rename the contacts.xml file located at /Library/Application Support/Adobe/Elements Organizer/Organizer/Settings

3) Launch the Organizer with the "Shift" key pressed. This would open up the Catalog Manager Dialog. Create a new catalog and see if the Organizer gets launched.

Please try these and let us know the result.

Regards,
Sourabh
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SG_PSE, Employee

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Hi Thomas,

Are you able to launch Elements 9 Organizer. Did this worked for you ?

Regards,
Sourabh