Photoshop Elements: PSE 9 not emailing with Outlook 2010

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  • Updated 7 years ago
  • (Edited)
I'm using Windows XP, Outlook 2010, and Elements 9. When I select a photo in Organizer to email, select a contact and click next, Organizer says that it processed the photo, but no email is prepared in Outlook. It doesn't matter if Outlook is running or not. Nothing happens after the photos are processed. Organizer did import my contacts, so it must be communicating with Outlook.
FYI, I'm pretty new to Elements.
Thanks for your help.
Don
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Don Roth

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Posted 7 years ago

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Brett N, Official Rep

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Outlook 2010 should work with Photoshop Elements 9 on Windows XP. I'd suggest the following:

1. Recreate the Photoshop Elements preference file (Hold down Ctrl+Alt+Shift while launching the Organizer, you should be prompted to delete the settings file if done properly).
2. Make sure that Edit>Preference>Sharing is set to Outlook (not Outlook Express).
3. Make sure that Outlook 2010 is setup as your system default email client (http://support.microsoft.com/kb/555566).
4. Uninstall any other email clients besides Outlook.
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Don Roth

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Thank you Brett. I will give it a try this weekend.
Don