Photoshop Elements: Crashes or performs slowly

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  • Updated 6 years ago
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  • (Edited)
I have been using elements for years -- several versions and new ones bacame available. I recently purchased Elements9 and have had nothing but problems. Initially I was using it on Windows XP and have now loaded on windows7. Same problems on both systems: carshes, a strange crop tool (rectrangle that looks like there are three other rectangles within it), slow response etc. I have re-installed the software several times, downloaded updates but still have the same problems. It's not that I am new to the software -- I have used elements for more than 10 years and never had so many problems. Any suggestions, Fred
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fred monk

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Posted 7 years ago

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Brett N, Official Rep

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Can you describe when the crashes occur? And also, when you experience a slow response?

The crop tool has not made any changes in at least the past 4 versions (it's identical between PSE6 and 9). If you are seeing something different, my first guess would be an issue with your video card driver.
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fred monk

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mtsuner: THANK YOU ! This does solve the problem. Now the problem is --- I can't read the text in PSE9. So I either get text I can't read or tools that are difficult to use. Still disappointing that PSE and Windows haven't fould a fix for this. Fred
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Jeff Buttimer

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Similar issue. Photoshop Elements 8 continues to crash, react very slowly and consume high CPU. Can't even begin to edit photos before crash happens. This is a new PC running Windowns 7. The issue with Elements continues even after reboot and turning off Virus protection. Version 8.0.1 was installed and issue is even worse. Adobe Help and Support is non-existent on this issue which is plastered all over the net. Any ideas??
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Brett N, Official Rep

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Have you tried running the computer without any background processes (not just virus protection)? There is generally more running on your system in the background than just anti-virus. Check this link: http://helpx.adobe.com/x-productkb/gl.... Everything in the lists seen during steps 5 and 7 is not necessary for your system to run but still consumes resources and can cause conflicts.

Have you tried a new user account? Often the default user account on a new computer has a fair number of restricted permissions.
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Jeff Buttimer

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Thanks for the suggestion! I'll pass this along. We noticed this issue only after about 500 photos were dowloaded from another Canon camera. We are thinking that perhaps the file format or something about the memory card was corrupted and causing issue. Appreciate the help.