Photoshop Elements: Help menu is damaged. I cannot reach any help.

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
All topics in help menu result in "this product is damaged. Please reinstall" I reinstalled and it doesn't work
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Ed Wood

  • 4 Posts
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  • frustrated

Posted 6 years ago

  • 1
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Can you make sure you have the latest version of AIR installed? To do so, please visit this page on

If your version of AIR is up-to-date and this still does not resolve the issue, please follow the instructions outlined here: