Photoshop Elements: PSE 9 crashing

  • 1
  • Question
  • Updated 7 years ago
  • (Edited)
I am new to Elements and have downloaded Elements 9 on my MAC running OS 10.7 Lion. The software continually crashes.
Is Version Elements 9 NOT compatible with OS 10.7?
Will Elements 10 resolve the issue?
Gary D.
Photo of Gary DeGraff

Gary DeGraff

  • 3 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1668 Reply Likes
Elements 9 shouldn't crash on Mac OS 10.7.x (Lion) but it isn't a supported OS for PSE 9. Mac OS 10.7.x (Lion) is a supported OS with Photoshop Elements 10.

Have you tried restoring your prefs? http://adobe.ly/PS_Prefs
Photo of Gary DeGraff

Gary DeGraff

  • 3 Posts
  • 0 Reply Likes
Not sure how to do that
Photo of Gary DeGraff

Gary DeGraff

  • 3 Posts
  • 0 Reply Likes
Thanks Jeffrey.
I see that you gave me the instructional link.
I'll try before upgrading to 10
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1668 Reply Likes
BTW - when did you buy Elements 9? If it was very recently, you may be within range to get a free upgrade: http://kb2.adobe.com/cps/153/tn_15304...