Elements 12 Quick and Guided modes do not work

  • 1
  • Problem
  • Updated 4 years ago
Elements 12 the quick and guided modes freeze the program where the expert mode is the only thing that works. I have uninstalled and re-installed many times and the problem is the same. I am using Windows 7 Prof 64 bit OS. I assume this must be a bug.
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Jim Ross

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  • frustrated

Posted 4 years ago

  • 1
Photo of Pete Green

Pete Green, Customer Advocate

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Hi Jim,

When you say "Does not work" and Freeze. Do you need to force PSE to quit after selecting Quick or Guided modes?

Do you have any malware or anti-virus software that is running as well?
Have heard of other reports from users that turning this software off allows PSE12 to function again.
Would you give that a try?

Another option would be to see if these freezes occur under a new Administrator user account: http://blogs.adobe.com/crawlspace/201...

Let us know how it's going.

Regards
Pete