ELEMENTS 12 Download problems

  • 2
  • Problem
  • Updated 5 years ago
  • (Edited)
Purchased Elements 12
1st attempt to install the computer crashed. IT said Vista corrupted.
Reinstalled Vista operating system and rebuilt files, and software updates.
2nd attempt to install Elem 12 = error code 1935 and roll back.
3rd attempt to install Elem 12 = error msg "Installation process error installing shared technologies.....rolling back organizer.....finsh.
Called customer service and got a refund.
I might try it again in a couple of months. Curious if you are having any download issues. I had no other programs operating during the downloads nor did I touch anything on the computer. High Speed connection. Vista operating system, 32 bit. Spent 2 hrs on this.......and $135 to get the computer Vista reinstalled.
Photo of david kent

david kent

  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 2
Photo of david kent

david kent

  • 2 Posts
  • 0 Reply Likes
wondering if I am the only one having this problem?