Elements: 12 Organizer crashing when marking faces

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
I cannot MARK more than 4 photos without Organizer crashing. I'm on a brand new iMAC (Maverick) using Elements 12. Hoping a fix is in the works. Wondering if any workarounds?
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Jackie Carmon

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  • frustrated

Posted 4 years ago

  • 1
Photo of Chris Cox

Chris Cox

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What does the crash report say?
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Vaishali, Employee

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Please post the crash report. Also did you try installing 12.1 updated. If not, kindly do so from Help>Updates. There have been some crash fixes in 12.1 with Mavericks.

regards,
vaishali
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Jackie Carmon

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Jackie,

The crash log shows you are still on 12.0. Please launch Elements and select Help>Updates... to install the 12.1 update and let us know if you still have the issue.
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Jackie Carmon

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So far so good. Thanks! Just purchased 12.0 ... assumed fixes would have been included.