Elements 12: Crashes upon startup

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  • Updated 1 year ago
  • (Edited)
Trying out Elements 12, it crashes everytime I try to start the program. I have/own Elements 11 and it works just fine. Also own Lightroom 5.2 and it works just fine. Why won't Elements 12 work???
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Dennis Belenson

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Posted 5 years ago

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Chris Cox

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Which OS version?
What does the crash report say?
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Dennis Belenson

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W7 64 Pro
Never mind, I deleted it as it still is not a 64 bit program (for windows) and does not fully function with 16-bit images. I'll just stick with 11(I rarely use it) till Adobe really gets a better upgrade.
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George Kriese

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how do I call Adobe support, there are no phone numbers listed anywhere on the website.
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George Kriese

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how do I call Adobe support? I don't want to chat.
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Chris Cox

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The phone numbers are on Adobe's website, or available from a simple Google search.
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Barclay Cook

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Photoshop Elements 15 crashes when I try to open....The people obviously don't want to hear from us....bad people to deal with.
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MaryBeth Farrar

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I'm having the same problem. All I could find with Visual Studio debug was some divide by zero error. This is so frustrating. :-(
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hesmith1029

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I am having this problem. Installed Photoshop Elements 12 and for several hours it was working or at least not crashing. Imported my Elements 9 database of approx. 100,000 photos which are in about 24,000 stacks.
Before I gave up last night I was putting existing place tags on the map, I had about 2500 photos that had tags which had been placed on the map. I then decided to write the Metadata to file for these. It was taking forever to just get to 1% so I left it running and went to bed.
This morning I was created with the message the Elements had crashed. What else is new ? Now when I try to start up organizer it simply crashes within a few seconds. Will not even stay up long enough to even try do any fixing, assuming I knew what to fix.
What do I do now?
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Pete Green, Customer Advocate

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Do you get any crash logs?
IF you start the organizer while holding down the Shift key, can you either A. repair the catalog, or B. create a new catalog to work with without crashing?

Thanks
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nigel Alder

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help! help! need elements to work have plenty photos to edit ready for hand in on competitions. 26/10/14
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Cassandra Drew

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Same here!
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Pete Green, Customer Advocate

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HI Cassandra,
Are you on Mac or Windows? Which version?
Do you get any crash logs?
IF you start the organizer while holding down the Shift key, can you either A. repair the catalog, or B. create a new catalog to work with without crashing?
Thanks
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Cassandra Drew

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Windows and I use windows 7, 64 bit. I'll try what you said. I get no crash logs. As soon as it opens, it closes immediately.
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Herb Smith

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I am getting the feeling there is no Adobe solution for this.
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Cassandra Drew

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Premiere (video part) works fine. Elements crashes. I think maybe they should give a discount or money back since only part of the software works.
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Grace3

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Crashes immediately on start up every time
Windows 8.1, HP core i7, 16gb memory, nvidia geoforce GT 2gb
PSE12, hard time getting it to convert the PSE11 catalog, but finally succeeded
No logs, but Windows closes the program immediately on startup
Used shift key and
Repaired catalog many times
Repaired catalog anyway many times
Optimized catalog many time
Re-indexed visual data many times
Uninstalled and re-installed PSE12 many times (haven't even had the chance to install Premiere Elements yet)
Can create a new catalog that works--- but it doesn't have my gazillion albums in it, so what is the point?
While I'm at it, what is the point of staying with PSE if I get penalized for upgrading with crashes?? What is the point of the gazillions of hours put into tagging, etc???
Banging my head against a wall many times
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George Kriese

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Me too. What a hairball this program is. I can't get support or my money back.
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Barclay Cook

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The Photoshop Elements 15 crashes upon opening.....forget trying get help. DONT buy photoshop....you will be sorry
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MaryBeth Farrar

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OK, I just spent some time with the chat session on Adobe and I have to say I was very impressed. Here are the issues discovered:  1. I had some Web Companion software by Lavasoft on my (new) Dell XPS 15 installed. The guy removed that through a session where he had access to my pc.  2. Then he repaired a bunch of installs of MS Visual C++ and removed some. Sorry, too many to detail here.  3. Then I saw him (Ajay), select Windows 7 OS to use, I have Win 10. So not sure what that was about, forgot to ask him. In conclusion, just go and get chat time with Adobe. The guy was so helpful and FAST!  Good luck. I lost most of the day on this. I hope my post helps some of you. 
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Grace3

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Also tried all the stuff at

Please try the troubleshooting shared at:

http://psekb.blogspot.in/2013/03/pse-...

reset organizer preferences, admin rights starting PSE12, lalalalalala :(

AND Googled the thing to death, searching Adobe.com and photoshop.com and the entire internet for anything that remotely could be related.... screaming my head off :(
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George Kriese

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Stunning lack of support from Adobe...
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Barclay Cook

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That's for sure....me too.
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Joe Clouser

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Add me to the list of fools who have spent untold hours trying to make PS 12 Organizer open and work. I want to use PS 12 not study it. Adobe is a joke with their solutions. Here's the best solution...take it back to the store and get your money back.
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George Kriese

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Well said. Unfortunately I bought it online from Adobe and can't get a refund.
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nigel Alder

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likewise. it's a joke!
expensive one.
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byron harris

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Six months later I'm having the same problems as all the people above.
What is the fix for this? I can't believe Adobe sells this.

I bought Lightroom because Elements 11 doesn't work. Then I find lightrooom doesn't work with Premiere Elements 12. Then I buy Phototoshop elements 12 and that crashes and stalls.
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Chris Cox

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Most common causes would be bugs in driver code (video, printer, scanner, mouse), bugs in third party plugins, corrupt preferences files, and corrupt OS cache files (especially font caches).
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George Kriese

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Brett N. & Chris Cox - these are BS answers. Not acceptable. We're not screwing around out here, we have real work to do and Adobe is making it impossible right now.
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Brett N, Official Rep

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George, there is no magic answer that we are refusing to give to you. While behaviors may be the same, root causes rarely are. Likely, everyone who is posting here will have a very different solution. As you can see below, Herbert has uncovered part of the root of the cause on his machine. I am guessing that this does not at all apply in your situation. The real problem here is that we do not yet have enough information about your particular circumstances to provide THE solution. Instead, we are providing guidelines for troubleshooting to help find the root cause. Because there are so many possible factors, these guidelines may never touch on the root issue in your case (just as they were not in Herbert's case). We are providing the best help possible with the information currently available.
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George Kriese

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I've installed, uninstalled & reinstalled it several times to no avail and you tell me "there is no magic answer" and "everyone who is posting here will have a very different solution"...really? Why is this so hard, what is wrong with you people? How do I get a refund?
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Brett N, Official Rep

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Uninstalling and reinstalling software rarely solves problems. There are only two circumstances where this would be a fix. Either A: The software was installed incorrectly (thus never worked) or B: Application files have become corrupted or missing since installation (it worked originally). In scenario A, if you are going to reinstall, you have to change the conditions of the installation environment in order to create a change in the installation result. Things like installing from a new user account or with disabled startup items are very good ideas. With B, you don't need to change the conditions on the reinstall since you are just getting back to the state you started in. If the first reinstall doesn't work (satisfying circumstance B), then you must make changes to your computer for each separate reinstall, otherwise you are simply wasting time.

Currently, we don't have enough information to indicate that either scenario A or B applies here. So there is no reason to believe that reinstallation will change anything. 

Computers are very complex, as are the applications we install on them. The more that gets installed onto a computer, the more complex that computer becomes. Think of it like a watch. If you just have a second hand, then you only have a certain number of springs and gears. As you start tracking more measurements of time (hours, minutes, days, etc), the more gears you have to have to control the individual pieces. Lets say you have bought a blank watch and went to different manufacturers to buy the different hands and their constituent gears. Then you have to arrange them all within the body of the watch, but since they all came from different manufacturers, they aren't made to fit in the same space or the teeth of the gears may be of different sizes. Every single computer is a unique environment. And every single application in production is susceptible to those environmental conditions. I would say that all programs work without issue for better than 90% of users, whether from Adobe, Microsoft, Apple, or whoever. While Elements is not working on your computer, or for those who have posted here, there are thousands more for whom there are no problems. And I guarantee that for any other application you have installed but experience no issues, there is a group of people that are experiencing similar frustration because it doesn't work.

In cases such as this, you have to trust to the scientific process. You have to make a guess based on currently observed behavior and known facts. You then have to test that guess and assess the results. 
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George Kriese

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I'm having the same problem. I've re-installed it with the same problem. There is no help line at Adobe and I've really had it with this company.
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Herbert Smith

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Agreed, if all you need is photo editors there are dozens available and many free. However for the Organizer I have been unable to find a suitable replacement. Found things suitable if you have a couple of hundred photo's. But if you have over 100,000 like I do I have not found anything. No Lightroom is not simply Organizer better. It has different approach which make your edited output even more vulnerable to system crashes.
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Herbert Smith

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I eventually trace my problems to photo files that were too large. In Adobe 11 and prior very large (>100MB) would not generate a thumbnail, but would import and edit. It appears Adobe has tighten things up.
Here is how I tracked it down. I have my files in a rather robust directory structure. I renamed top folders. This created missing files, but that is ok for this troubleshooting. Then I brought them back to normal name one at time. Then repeated with the subfolders.
It also appears that Elements gives preference to thumbnail creation to those items being currently displayed in the organizer. I could force things by scrolling down through the display. I noticed that when certain photos came into view, a crash soon followed.
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Brett N, Official Rep

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There is no restriction based on file size on disk. The Organizer will not produce thumbnails for images over 56 megapixels, but they will still open in the editor. The problem isn't the size of the files, but something else (which may be a result of their size in relation to how they were created). What type of files are these? Do they open in other applications?
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George Kriese

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I've been screwing around with this since January. Can I either get a solution to my problem or my money back?
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Brett N, Official Rep

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What solutions, other than uninstalling and reinstalling, have you tried?
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George Kriese

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OK, I give up. Was a loyal user (version 7) until this happened. You guys can't give me a fix or my $$ back.

As a result I'm using Pixlr Editor. It's quite good and it’s a free web-based application from Autodesk.

Wish I'd saved the $$ & time I wasted on Elements.
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Norma Robbins

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What a ridiculous thing to have to put up with. Adobe comes out with the Adobe Photoshop 12 & 13, & the programs don't even work. Don't they test them before they put them out for sale? Every post I have read about them is negative. So many problems. They just don't work. So, if a person has Windows 8.1 ,64 bit, & their Adobe Photoshop 7 isn't working right, anymore, since going to Windows 8.1 ( doesn't open up photos so they can be fixed or changed, & also, even though set up to, photos, when downloaded from camera card, they don't go automatically to Adobe Photoshop), what is a person supposed to do?
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Brett N, Official Rep

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For the vast majority of Elements users, everything works perfectly and thus they never go online to say anything about it.

For everyone where Elements is not working you have to figure out is it because there is an over protective anti-virus which thinks that Elements is a threat or is it because a file Elements needs in order to run has been locked down? Like visiting the doctor, is this cough bronchitis or the common cold?

What's a person to do? Approach the issue rationally and scientifically, of course. Science does require some pre-knowledge before you can form a reasonable hypothesis. To quote Douglas Adams: "Don't Panic". Help is available. That's why we made these two online documents: 
These lists of possibilities will help you find the cause for such behavior. Some of these items are just tests to help whittle-down the potentially of thousands root causes. Most likely, everyone you have ever read reporting an issue had a completely unique issue even though the symptoms were the same. Some might have fallen under large categories such as interference from a third-party application running on the system or user settings. The fact is, your computer may be a hostile environment for some (but not all, rarely would that be the case) applications.
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George Kriese

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Brett - you're blaming Norma's computer for the problems with your software? That's like blaming Ebola on Bush...
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Brett N, Official Rep

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George, I'm not blaming her computer, I'm blaming something on or about her computer. To use the Ebola analogy correctly: Her computer is the body, Elements is the liver, and the source of the problem is Ebola. I'm blaming the disease, not the body.

Every computer is a completely unique environment based on the hardware involved, the drivers operating that hardware, the OS, it's updates, the applications installed, their versions, personal files, and the settings for all of the above. Environment is key for anything to work. As an extreme example, a snowmobile is wonderful on a snowy slope, but utterly useless in the middle of the Pacific. Like a human, Elements can survive in many environments. However, to survive in some environments, the application needs some help (like people needing special clothes to survive at the north pole). The documents above are tools to figure out what types of help the application needs or to nullify the dangers of the environment.
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David Ciganovic

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i installed photoshop 12 on my windows 7 64 bit photo editor doesn't open at all any help?
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Brett N, Official Rep

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As stated previously, there isn't enough information here to provide a definitive answer. There are myriad reasons an application can fail to launch. Most of them involve system conflicts: there is something on your computer that is preventing the application from doing what it needs to do when it tries to launch. When an application launches, it needs to access other application and system files as well as system resources. If these are blocked or unavailable, the application is unable to complete its job. This can happen due to simply having a certain application installed (because it modifies a required system file), the settings of an installed application, your account settings, and many other factors. The two most basic troubleshooting steps to help discover the source of an issue are to disable all applications (especially those that normally run in the background) and to run the application in a new user account. Details on how to perform these steps as well as further solutions are documented here: http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html
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Vaishali, Employee

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Hi,
Could you please help me with the event logs of the crash happening on your machine. To view those logs you can follow the steps shared at: http://www.cyberlink.com/support/faq-...

You can post a screenshot(as shown on this link with details like .dll name and more information) of the event viewer dialog with details open.

Regards,
vaishali
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Harri Lamminen

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I get organizer open but then chrashes - most often when creating a new tag e.g.

Below event viewer - Qtcore4.dll seems to create problems:

Viallisen sovelluksen nimi: PhotoshopElementsOrganizer.exe, versio: 12.0.0.0, aikaleima: 0x5314d4d4
Viallisen moduulin nimi: QtCore4.dll, versio: 4.8.1.0, aikaleima: 0x52420c6b
Poikkeuskoodi: 0xc0000005
Virhepoikkeama: 0x00051454
Viallisen prosessin tunnus: 0x1e64
Viallisen sovelluksen käynnistysaika: 0x01d0de88a36ef3b7
Viallisen sovelluksen polku: C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe
Viallisen moduulin polku: C:\Program Files (x86)\Adobe\Elements 12 Organizer\QtCore4.dll
Raportin tunnus: 1fb71e47-c28c-41f6-9b10-f8be42569148
Viallisen paketin koko nimi:
Viallisen paketin suhteellinen sovellustunnus:
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Chris Cox

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You haven't installed any of the Elements updates.
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Harri Lamminen

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Thanks for you prompt reply.

When I look at the "updates" under help menu the only update I see is the "photoshop camera raw 8.5". That I have not yet applied.

I have updated the 12.1. update. For some reason it does not show in the event log I sent you but when I look at the "help - about elements organiser" it shows version 12.1. (20140303.12.1.49334). Tried to attach picture - don't know if I succeeded :-)

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Chris Cox

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OK, that is a bit weird.