Elements: Product purchased on Ebay doesn't work

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  • Updated 5 years ago
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I bought a elements 11 from EBAY, packaged, sealed, Adobe hologram sticker. Installed on 14/9 it worked for 1.5 months then started prompting for elements 12 upgrade and failed to start. decided to re-install but can't find the SN on the package. I have the box, two disks in paper envelopes, a getting stated guide and a Elements 12 pamphlet. I don't remember registering this product? Can you help?

I have tried the online chat which was a poor experience.
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Simon Kennedy

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  • fustrated and feel cheated

Posted 5 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi Simon, it sounds like the seller on ebay didn't send you the genuine serial #. You should return the product to the seller on ebay. Ebay is not an authorized reseller.

http://blogs.adobe.com/photoshopdotco...
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Simon Kennedy

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Hi

I did install the package and it worked fine for 1 1/2 months. I've lost the SN, I can't remember where it was written but guess it was on an envelope that contained both disks.

I think it was the correct SN but I don't have it now :(
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Unfortunately, we have no idea which random serial # was in the box unless you registered your product: http://blogs.adobe.com/photoshopdotco...