Elements: Product purchased on Ebay doesn't work

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  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
I bought a elements 11 from EBAY, packaged, sealed, Adobe hologram sticker. Installed on 14/9 it worked for 1.5 months then started prompting for elements 12 upgrade and failed to start. decided to re-install but can't find the SN on the package. I have the box, two disks in paper envelopes, a getting stated guide and a Elements 12 pamphlet. I don't remember registering this product? Can you help?

I have tried the online chat which was a poor experience.
Photo of Simon Kennedy

Simon Kennedy

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  • fustrated and feel cheated

Posted 5 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Hi Simon, it sounds like the seller on ebay didn't send you the genuine serial #. You should return the product to the seller on ebay. Ebay is not an authorized reseller.