Elements Organiser: face recognition will not start

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  • Updated 3 years ago
  • (Edited)
When I click on the face recognition icon the opening window flashes on then off and does nothing. It's the same if I use the menu option. This is regardless of how many files I have selected.
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paul hedicker

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Posted 6 years ago

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Brett N, Official Rep

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Could be a number of possible causes for that. To start, create a new catalog and import a single file. Then test face recognition. How it reacts will determine our next course of action.
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paul hedicker

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Hi Brett, did as you suggested but the result is the same. When I click the face recognition icon under the keyword tags section the face recognition window opens and immediately closes. Just so you know I have the automatic face recognition analysis preference turned off. Hope this helps
Kind regards
Paul
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Brett N, Official Rep

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Whether or not the auto function is turned on shouldn't have anything to do with this. Since a new catalog didn't work, the next thing to try is a new user account and/or disabling background processes that may be causing interference (see: Disable startup items, services | Windows
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Clint Guy

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I have had problems with Facial recognition with every version of Elements I had. V9,10,11,12. One day it will work another day it will not. I have run this software on 3 different PC's running XP and windows 7. I would have to agree with Paul. Adobe get your act in gear and write your code to work in a resource intensive environment. I also play with other editing programs and don't seem to have problems Like I do with adobe. I am also a lightroom user. Try this and try that is not a desired solution as it is my time spent debugging your app. I would like to know who these normal users are, one I assume who do not use the facial recognition software. Clint
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Brett N, Official Rep

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The "try this and try that" is not just for fun or to waste your time. On our side, things are working fine and we need to know why things are not working on your side. So testing needs to occur on the system that is encountering the problem. We'd need a lot more information to attempt to replicate your environment on outside to reproduce the issue. What does you mean by working "in a resource intensive environment". If that means you are running a bunch of other applications at the same time, do you not encounter these issue if the other apps are not running?
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paul hedicker

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Hi Brett thanks for your help but there is no way I am messing with services and I have already dealt with startup. There are so many problems with elements 10 that I think I will revert to paintshop pro which does not give me the same problems. Elements 10 is more unstable than version 9 I wish I hadn't upgraded.
Bottom line - too many problems!
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Brett N, Official Rep

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Why not mess with services? You can turn them back on just as easily as you turn them off. Everything we are asking you to turn off is not necessary for your system to run, they are all after market add-ons. No harm will come to your computer by disabling these items.

Additionally, without testing, how can you be sure that the problem you are encountering is not caused by some application you have installed on your computer? The facial recognition system works just fine for most of our customers. This particular behavior seems pretty unique to your computer.
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paul hedicker

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I dont mess with services unless I have to because I know, unlike you it seems, that some are necessary for example adobe active file monitor which to try and solve another problem one of the adobe experts in live chat had me switch off then back on, yet another problem which was intermittent and he couldnt solve even though he took control of my machine. The face recognition problem is intermittent and it suddenly decided to work last night even though I had changed nothing from an earlier attempt. Two problems proving how flaky the software is. Having worked with computers since the seventies I recognise flaky software. This face recognition problem was looked at by the adobe guy whilst looking at the import problem where only some of the folder is imported and some not but to no avail.
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paul hedicker

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I just tried to go into organiser but it just disappears there is no running ants just closes. However it allows me to go into editor but not from there to organiser. It is still running in the task manager.
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paul hedicker

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Its been an hour and I left things as they were and guess what task manager is still showing the same even though elements is not open.
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Brett N, Official Rep

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It sounds like background process is holding onto the Organizer, preventing it from closing, which is probably giving you all the other problems of opening other catalogs as well.

I really cannot stress the importance of testing this with ALL applications, processes, and services closed.
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paul hedicker

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I tested it with other larger catalogs and they are ok even those with raw images. I have tried to optimize problematic catalog and repair but everything seems fine. So suggests it might be the catalog. The others show number of images immediately. Incidentally though it says generating thumbnails on that catalog they can all be seen!
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Brett N, Official Rep

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From the information you've been providing, it's sounded like it would have been an issue with background interference. But it certainly can be tied to the individual catalog. There are a number of support files that are generated per catalog for facial recognition. There could be a problem with these files, or with the catalog itself, or even with the files that have been imported into the catalog.

Try opening your catalog folder (if you are unsure which one this is, go to Help > System Info, it's listed under "Current Catalog"). Open the BreezeData folder. Rename the file "BreezeSession.dat" to "BreezeSession.old". Do this while Elements Organizer is closed. Then try facial recognition again....
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Simon Blatchly

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Identical problem to that described above. Yesterday the program was working fine today , after uploading more photos it does not work at all whether i go in through 'find' on task bar or the icon next to the photo. Programme runs briefly but no box or face tag comes up. I am using Windows 7 please help!
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paul hedicker

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Very hit or miss, sometimes it works more often it doesn't i have tried everything including Adobe help chat where because it worked while they were on they assumed they had fixed it NOT! With the other problems I am most disappointed with the program. Adobe shut the case despite the fact they hadn't resolved my other problem.
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Brett N, Official Rep

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If it is working while they are working with you, how is anyone supposed to assume that it is not fixed. If we cannot predict that will or when it will break in the future, what more can be done until it does break again.

If it starts working and then stops working again, the question is what is going on with your copy of Elements. That is not normal. For most folks this works just fine all the time, for others it stops working and then after some troubleshooting it starts working again and there are no future problems. But if it fails over and over again, there must be something else going on which is influencing this issue, causing it to recur.

Once you have performed the steps to get things working again, how long does it take before it stops working again? Is it so long that you would not be willing to test running PSE in a new user account with background items disabled to see if there is a user setting, permission issue, or background third-party interference that is really the cause of the problem?
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David Bradbury

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Same problem for me. I have just paid for PSE 11 and wish I had kept my money in my bank.
Spent all afternoon working on the product to try to find a way to sort it out but no joy.
Absolute waste of money.
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Brett N, Official Rep

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Did you upgrade your catalog from a previous version of Elements? If so, can you start facial recognition there? If not, has facial recognition worked previously in PSE11?
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Alexander Behring

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Hi all,
I also have the same problem: click on the face recognition Button --> a window with progress bar flashes up and disappears with no effect; pressing it again... same story. So basically the automatic analysis is screwed. I cannot mark the faces on the images.

System: PSE11, 12K+ Photos, Win7, 64Bit, Catalog converted from PSE9. Mostly Raw-files (Nikon / NEF).

* Strange thing is that I was able to use the feature some weeks ago.
* I am still able to add faces to previously imported images, but the new ones are breaking PSE's feature.
* I renamed the breeze session file (see thread http://feedback.photoshop.com/photosh...) - no effect, but a new file was not created by PSE either.
* I created a new catalog, imported a few images - no effect (same problem).
* I even turned off quite a bunch of services - no effect.

Please help!
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Alexander Behring

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The Update that came today did not help either (Core Version 20120923.r.32287)
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jon kelly

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I have the same problem in Elements 13, spent 4 hours this morning importing and tagging photos into a new catalog - all worked fine. Tried to continue this evening and facial recognition just doesn't work. Have spent hours googling solutions, have tried those in Adobe help but nothing works.

This is the flakiest software I have come across in a long time and I've been an Application Development manager for 30 years!!!!

Pity, would be good if it worked.