Photoshop Elements 10: Can not print using HP Designjet printers

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  • Problem
  • Updated 2 months ago
  • (Edited)
In PSE10, using editor, I am unable to print using my HP Designjet 500 printer. If that printer is set as the default printer then when I click on the print command the print dialog box fails to open and instead I get a message that says that In order to print I need to install a printer. If, however, I have a different printer as the default printer, the print dialog box appears. However, if I then try to switch to the designjet printer I get an error message saying that there is not enough memory to complete the request. If I then click the print button I get the blue screen of death and the computer crashes.

My setup: Running Windows 7, 64bit, with 16GB Ram, with plenty of hard drive space and with an i7 cpu.

Other things to note about this.
1. If I use PSE6, the printer functions work fine.
2. If I use PSE10 Organizer, the printer functions work fine.
3. If I use Photoshop CS5, the printer functions work fine.
4. I have installed a variety of designjet drivers and the same results appear as noted above.

Questions:
1. Anyone have a solution to this problem?
2. Has anyone successfully used an HP Designjet printer with PSE10 Editor? And if so, which printers and under what operating system?

Thanks for any assistance
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Kenneth Stern

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Posted 6 years ago

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Neeraj, Employee

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SInce error msg is showing not enough memory to complete the task ,
In my opinion you shpould allot more RAM to pse
for this go to Edit menu>Preferences >Performance
and increase the ammount of RAM alloted to pse.

and for Hp printer specific problem, I think you have to check the printer-drivers are installed correctly or not.
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xyzabcedftba

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This is a current fix. I was getting the same messages that I needed to download the printer...I tried redownloading both my printer and the photoshop program...Finally, last resort, I unplugged my other printer and the Photoshop B8500 printed just fine...Ugh...Don't know what this issue surfaced in the first place....Very maddening...!
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Kenneth Stern

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Thanks for your suggestion...Yes I have tried allocating more memory but there was no change in the results. It is also interesting to note that this printer works fine in PSE6 even though that program allocates less than 1/2 the amount of memory that is allocated in PSE10.

Also, I have reinstalled the printer drivers multiple times...And of course as already mentioned the printer works fine in PSE6 as well as in Photoshop CS5....but not in PSE10. (Also, from posts I have seen around the internet this problem occurs with PSE8 and PSE9 as well.)

Incidentally, I have also worked with Adobe chat for 3-4 hours on this issue. The most recent time, they bumped it up to someone who "took control" of my computer and still could not do anything about it nor come up with a reason for the problem. This last person indicated that he would bump the issue up another level and I am awaiting a response.

The reason I also posted to this forum was that I was requested to do so by one of the Adobe reps who often post here, Jeff Tranberry who said: "Wouldn't hurt to post on the forum as well. As other users with experience with your printer/driver combination might have solutions for you - and the printing Engineer from the team frequents the forums."
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Brett N, Official Rep

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From the behavior you describe, the issue is definitely rooted in the printer driver. If that were not the case, you would not get the Blue Screen error (which is caused by hardware failures, these failures are generally caused by driver issues). I notice that the last time the driver for this printer had been updated is October 2009, about 2 years before the release of PSE10.

You mention that printing works fine with PSE6, Elements Organizer 10, and PSCS5. Unfortunately, all of these applications use different code for printing. Photoshop Elements Editor underwent some updates to the Print code in recent versions. Organizer and Editor use drastically different code. Elements Editor and Photoshop use different code as well, but I believe they are the most similar. It's the fact that PSCS5 works but PSE10 does not that makes this case most curious.

The best bet for making this all work would be an update to the driver from HP. However, they may have stopped releasing updates for this product. I'd check the Event Viewer to see if an error report has been produced. If so, I'd send this to HP for resolution.
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Kenneth Stern

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Thanks for the reply...I was asked to send this error report to Adobe and have done so and am still awaiting a reply. By the way, this problem also occurs with PSE8 and PSE9. And yes, the thing that also surprised me (and the Adobe rep I was working with) was the fact that PSCS5.1 worked fine...but not PSE10.
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chris neperud

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I had this same problem with PSE 10 and an HP Designjet 4000. I was able to solve the problem by installing the latest Postscript Driver for the plotter on my PC. The HPGL2 driver did not work, it has to be the Postscript driver.
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Kenneth Stern

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Thanks for your suggestion. Unfortunately the latest Designjet 500 drivers (both ps and standard) do not solve this problem. Here is the response I received from Adobe Support:

"After further investigation into your issue, we have discovered a direct conflict between the current versions of Photoshop Elements and the current version of the driver for some models of HP Designjet printers. Our engineers have been notified of this issue and we will work with HP to find a resolution. Likely, the solution will come as an update from one of our two companies, depending on what is found to be the root of the problem.

"Thank you for your patience as we work with HP toward a repair for this issue."

I received this in late January and I guess it is time that I got back to them to see if anything is actually happening on this issue.
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carolyn miller

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The exact thing happened to me. I wasted the better part of 3 days working with Hp and adobe. Hp was great. Adobe was terrible and rude and treated me like an idiot. Someone should do something.
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Kenneth Stern

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After I got back to Adobe, here was the response I received (in March.)

"Unfortunately, I don’t really have an update on this. It is something our engineers are currently looking at. All I know for sure is that comparative testing with Photoshop CS5 and its printing code base is taking place. But no conclusion has yet been reached.

Regards,
Brett"
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Larry Leizure

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I am aslo having the same problem with photoshop elements 10 and our Dell color laser printers, everything worked fine in version 8. Would love a solution to this problem.
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Kenneth Stern

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Try using the Dell PS version instead of the PCL version and see if that helps.
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tetractys

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Same problem here. Adobe Photoshop Elements 10 will not print to HP printers.
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Best printer

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