Elements: Purchased download version for Windows. Need Mac version.

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  • Updated 2 years ago
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Bermia Evora

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Posted 2 years ago

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Steve Lehman

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Photoshop Elements for Windows and Mac can be installed on either Operating Systems.  This forum is for Photoshop users with real technical concerns and answers.   Happy computing.   
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Wolfgang Exler

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Bermira,

just go to the download area, download the Mac version of Photoshop Elements and install this version. The Serial number provied can also be used with a Mac version

The download area is located here

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html
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Michel BRETECHER, Champion

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As far as I know, only the boxed version is dual platform, not the download. The license key won't probably be recognized. There are many similar cases, and the only solution is to contact Adobe support from a chat session.
See a similar case in the Elements user to user forum:
https://forums.adobe.com/thread/2301817
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Steve Lehman

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Michel, that's the 2nd time you called me a liar.  I'm keeping count.  I was a VP at Microsoft. I was a test engineer on loan at Adobe in Seattle.  I quit Microsoft to head up a company.  I keep current in software engineering, Michel.   
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Michel BRETECHER, Champion

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Steve,
My answer was to Wolfgang Exler (I would not dare to comment your posts).
Please, please, cease your personal attacks, I never called you a liar.

Yes, you are an expert with Windows, but that won't help Bermia Evora in this licensing case.
https://forums.adobe.com/message/8367167#8367167
and in this forum:
https://feedback.photoshop.com/photoshop_family/topics/refunding-photoshop-windows-since-i-have-a-ma...
May I suggest : "ne sutor ultra crepidam"?
(Edited)
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Steve Lehman

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Mr Bretcher, you walked on me twice.  This time you told that downloads don't have a choice of Windows or Mac, but they do.  It's not about telling someone I was wrong (when I'm right) but it's about ridiculing my technical help in public.  It has to stop.  
We help people but correcting another technician is disrespect.  I support other techs with verbal support or likes.  I never ridicule.  I don't even insult the customer. Again, as said, this needs to stop.   You are not a Champion until you respect another.    
When I taught software engineering in class rooms, I praised technicians for correct answers.  When they thought out a technical problem and resolved it, as it gives the technician encouragement. Each day when they came into class, I would mess up their PC to give them a drill-down, and then they were fast to resolve their problems and traps, I praised them to give more encouragement.  I'm not drilling you down but learn to be in the public view.  Stop correcting me.  I have an 8 year education at a University and 17 years at Microsoft, and I go there for lunch once per week only 28 miles from me.  I don't mean to be so hard but I was passive on your first 2 times.  Your jumping on me got old.   
(Edited)
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Steve Lehman

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Another quick note:  I just checked with B&H and with Best Buy.   Both have downloads for either Windows or Mac, as well in the box.  Best Buy told me they sell deals in a box that are sometimes only for Windows but that comes from the distributor and its only marketed when they have negative marketing numbers for other products.  Also, I have a link to a Seattle company (where I live) that sells software product keys to technicians which will download with either choice of Operating Systems.  Again, I was correct to say that there should be a choice of Windows or Mac on a download.  

ALSO, the person asking our question could have been teasing or testing us.  It sounded to me like someone was giving a "no-brainer" test to technicians to make fun of them, as this has happened many times before.  There are forum browsers who hate technicians who make fun of them.  I call them "blog-dogs".  They only roam blogs looking for a negative chat or bully-fight.  So my first inclination was that the customer knew the software better than was being told to us.  After its download, at the install he would have been given a choice of Operating Systems.  IF it was only for Windows, not for Mac, an error message would have popped up during its install.  Because he says it was installed, lead me to believe that there was an underlying problem rather than an honest question being asked.   I still think that.  Add to that you jumping on me, bonded with more disappointment.   
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Steve Lehman

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Michel, I only wanted to say, you're not the blog dog mentioned above.  I've liked some of your replies.   We'll work together.  Not against the grain next time.     
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Michel BRETECHER, Champion

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Steve, it's always difficult to spot the 'real' problem, and for that, forums are a good way to gather several views.
- you say 'downloading Mac or Win' versions is possible.
- I say 'if you download the Mac version after having used a downloaded Win one, the serial key won't work. Only Adobe Staff can solve the license migration issue'. This is a rather frequent question on the Elements user to user forum, but for some reason, Adobe staff is always extremely prudent to answer licensing issues...  (I'd like a clear Adobe answer to close this discussion.)

So, we are both right.  Once again, I did never question your answer, I simply warned the OP that downloading the Mac version would require a new license key from Adobe Care.  I don't need to be an expert, especially in this legal matter, I am only reading a lot of posts in both forums which tells me if an issue is known and if solutions have been given.

Once again, take more time to read and reread the posts you are alluding to, you'll realize that nothing I have written was addressed to yourself or any of your posts, that I have never 'jumped on you' or worse 'calling you a liar'.  I am not giving lessons, I am another user sharing a long experience. If Adobe choose to label me as 'Champ', I don't care much if at all. It simply means there has been significant positive feedback to my own feedback. I could easily stay in the user to user forum or simply cease to share.
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Steve Lehman

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You'll see in recent posts I am working with you once again and it works for me and you.  But your replies on this particular subject is seen as denial or a rebuttal to past denials, rather than an apology.  I still think what I said.  But, let's move on.  My recent responses on this subject was not to ridicule, but to retrain you to respond in an upbeat, positive way, that gives a customer the confidence to move forward with their program without the feeling they need to see another forum.  In the customer service world, most customers call twice but merely to see if they can get the same answer to confirm the first one.  In these forums, we need to give a positive answer the first time so they don't need to feel they received an empty response they need to confirm later.  I am merely trying to get you to change to a more positive upbeat in your answers and I do not mean anything by this.  If you see something between the lines, I would encourage you to review your replies.  And then, review my reply to the most recent post we made together about the slide shows (in version 16 which does not exist quite yet).  In that response I am giving you much credit and giving you encouragement, confidence, and showing the customer that you have what the customer needs, as I refer back to you to help him.  It's just a good example of a more positive and upbeat answer.  So to end this, I am most willing to work with you Michel.  I think you have lots of potential, Adobe likes you, but please don't go into a denial when a more upbeat, positive reply could be written.  Thanks for all your efforts in these forums (another example of upbeat).   Whoever is responding I always try to like the answer or give support.  This reply to you could be a training vehicle to show how an upbeat positive supportive role we need to have.  It's like getting a pat on the back as we give each other credit, we support each other's answers with "good job!" and a customer sees it.  You sent this particular customer into another post and that person is gone by now.  So let's go onward with a more upbeat, positive support role in our forum posts.  In the technical world, we support each other with "good job! (pat on the back)".  This is what I'd like to see going forward.   
(Edited)
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Steve Lehman

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At this link is the downloadable version for Mac OS X 10.10-11 & Windows 7, 8, 10
from B&H.  Click on the 'show more'.   If this downloadable version is only for Windows but advertises Mac too, you better notify B&H about it.      

https://www.bhphotovideo.com/bnh/controller/home?O=&sku=1286672&gclid=CIeunpeDodMCFQpofgodHv...=

Steve Lehman, MCSE responding
Microsoft Certified Systems Engineer
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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