Elements Organizer v13 crash on startup

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  • Problem
  • Updated 3 years ago
v13 Organizer crash on start-up. New Install. I do have PSE v9 on same computer. (Win7 Ultimate 64 bit) Here is the 6 level crash log - Hoping someone knows how to interpret as Support seems to be pretty much non existent even for a new install :(

Log

0 Elements Organizer 13.0.0.0 Log (6) started 2015-02-14 12:05:18.254
[20150214T120518] 0

(+ 0) Windows OS Version as reported by Qt: 0x90
[20150214T120518] 0 (+ 0) Desktop

Resolution: 1680 x 1050 Depth: 32
[20150214T120518] 0 (+ 0) begin app init()
[20150214T120518]

1 (+ 0) Begin AMT Library calls
[20150214T120518] 247 (+ 246) End AMT Library calls
[20150214T120518] 290 (+ 43) BRIDGETALK -> isPSEInstalled true
[20150214T120518] 316 (+ 26)

BRIDGETALK -> isPSEInstalled true
[20150214T120518] 319 (+ 3) problem opening C:\Users\Connie

\AppData\Roaming\Adobe\Elements Organizer\13.0\Organizer\status.dat for reading, maintaining default

values
[20150214T120518] 320 (+ 1) BEGIN PtAppPreferences -> load()...
[20150214T120518] 321

(+ 1) BRIDGETALK -> isPREInstalled false
[20150214T120518] 321 (+ 0) BRIDGETALK ->

isPREInstalled false
[20150214T120518] 321 (+ 0) PtAppPreferences::setDefaults

m_strRevelDownloadFolder=C:\Users\Connie\Pictures\Adobe
[20150214T120518] 322 (+ 1) Error loading

.prf(preferences) file
[20150214T120518] 322 (+ 0) PtAppPreferences::load

m_strRevelDownloadFolder=C:\Users\Connie\Pictures\Adobe
[20150214T120518] 328 (+ 6) BRIDGETALK ->

isPREInstalled false
[20150214T120518] 329 (+ 1) BRIDGETALK -> isPREInstalled false
[20150214T120518] 329 (+ 0) PtAppPreferences -> load() :: PSE installed only
[20150214T120518]

329 (+ 0) PtAppPreferences::load() resetOnChange PSE Option true
[20150214T120518] 329 (+ 0)

PtAppPreferences::load() resetOnChange PRE Option true
[20150214T120518] 329 (+ 0) END

PtAppPreferences -> load()
[20150214T120518] 334 (+ 5) Primary Font: Tahoma
[20150214T120518]

334 (+ 0) Loading Bitmaps...
[20150214T120518] 624 (+ 290) Time to open bitmap data file and load

all QImages: 290 ms
[20150214T120518] 631 (+ 7) BRIDGETALK -> isPSEInstalled true
[20150214T120518] 631 (+ 0) BRIDGETALK -> isPREInstalled false
[20150214T120518] 631 (+ 0)

BRIDGETALK -> isPSEInstalled true
[20150214T120518] 631 (+ 0) BRIDGETALK -> isPREInstalled false
[20150214T120518] 632 (+ 1) BEGIN load splash background graphic
[20150214T120518] 642 (+

10) END load splash background graphic
[20150214T120518] 643 (+ 1) BEGIN credit scroller
[20150214T120518] 668 (+ 25) END credit scroller
[20150214T120518] 668 (+ 0) BEGIN show

splash screen
[20150214T120518] 710 (+ 42) Loading Components...
[20150214T120518] 711 (+ 1)

Initializing BIB Host...
[20150214T120518] 712 (+ 1) Initializing Bravo Components...
[20150214T120518] 712 (+ 0) Initializing ACE
[20150214T120518] 713 (+ 1) Initializing

color settings
[20150214T120518] 739 (+ 26) Loaded color settings:

Required/ColorSettings/PSE4WebColorMgmt.csf
[20150214T120518] 739 (+ 0) RGB policy: Preserve
[20150214T120518] 739 (+ 0) RGB working space: sRGB IEC61966-2.1
[20150214T120518] 739 (+

0) CMYK policy: Preserve
[20150214T120518] 739 (+ 0) CMYK working space: U.S. Web Coated

(SWOP) v2
[20150214T120518] 739 (+ 0) Gray policy: Preserve
[20150214T120518] 739 (+ 0)

Gray working space: Gray Gamma 2.2
[20150214T120518] 741 (+ 2) Monitor color profile: sRGB

IEC61966-2.1
[20150214T120518] 741 (+ 0) Initializing XMP
[20150214T120518] 742 (+ 1)

Initializing Plug-in Host...
[20150214T120518] 743 (+ 1) Initializing Photoshop Adapter...
[20150214T120518] 744 (+ 1) Initializing AS Host...
[20150214T120519] 746 (+ 2)

Initializing Plug-ins...
[20150214T120519] 803 (+ 57) BEGIN -> pse_util::add_mime_types
[20150214T120519] 804 (+ 1) END -> pse_util::add_mime_types
[20150214T120519] 804 (+ 0)

BEGIN PtComponentLoad->InitializeAdvancedComponents()...
[20150214T120519] 804 (+ 0) Plug-ins

found:
[20150214T120519] 804 (+ 0) C:\Program Files\Adobe\Elements 13 Organizer

\PhotoshopElementsOrganizer.exe (Sweet Pea 2 Adapter Plugin)
[20150214T120519] 804 (+ 0) C:

\Program Files\Common Files\Adobe\Plug-Ins\Elements 13\File Formats\Camera Raw.8bi
[20150214T120519]

804 (+ 0) C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 13\File Formats\Camera Raw.8bi

(Camera Raw)
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf (PNG)
[20150214T120519]

804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf (CompuServe GIF)
[20150214T120519] 804

(+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf (BMP)
[20150214T120519] 804 (+ 0) Plug-Ins

\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard

MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519]

804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins

\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard

MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519]

804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins

\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard

MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519]

804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins

\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard

MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519] 804 (+ 0) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519]

805 (+ 1) Plug-Ins\Filters\Standard MultiPlugin.8bf
[20150214T120519] 805 (+ 0) Plug-Ins

\File Formats\Pixar.8BI (Pixar)
[20150214T120519] 805 (+ 0) Plug-Ins\Organizer Only

\PhotoshopAdapter.apl (Photoshop Adapter)
[20150214T120519] 805 (+ 0) Adapters found:
[20150214T120519] 805 (+ 0) Photoshop Plugin Adapter
[20150214T120519] 805 (+ 0) Sweet

Pea 2 Adapter
[20150214T120519] 805 (+ 0) Suites registered:
[20150214T120519] 805 (+ 0)

File format plug-ins:
[20150214T120519] 805 (+ 0) Camera Raw (R: tif crw nef raf orf mrw dcr

mos raw pef srf dng x3f cr2 erf sr2 kdc mfw mef arw nrw rw2 rwl iiq 3fr fff srw)
[20150214T120519]

805 (+ 0) PNG (R: png pns)
[20150214T120519] 805 (+ 0) CompuServe GIF (R: gif)
[20150214T120519] 805 (+ 0) BMP (R: bmp rle dib)
[20150214T120519] 805 (+ 0) Pixar (R:

pxr)
[20150214T120519] 805 (+ 0) Initializing AGM
[20150214T120519] 811 (+ 6) Initializing

CoolType
[20150214T120519] 815 (+ 4) END PtComponentLoad->InitializeAdvancedComponents()
[20150214T120519] 815 (+ 0) System:
[20150214T120519] 815 (+ 0) System Architecture:
[20150214T120519] 815 (+ 0) Driver versions:
[20150214T120519] 816 (+ 1) Microsoft

DirectX Version: 9.0
[20150214T120519] 816 (+ 0) Support application versions:
[20150214T120519]

816 (+ 0) Adobe Acrobat Reader Version: Not installed
[20150214T120519] 816 (+ 0) Adobe

Acrobat Version: Not installed
[20150214T120519] 820 (+ 4) Initializing OLS
[20150214T120519]

820 (+ 0) BRIDGETALK -> isPREInstalled false
[20150214T120519] 820 (+ 0) BRIDGETALK ->

isPSEInstalled true
[20150214T120519] 834 (+ 14) Cleaning up old email attachments
[20150214T120519] 835 (+ 1) Initializing Controller...
[20150214T120519] 835 (+ 0)

Initializing Platform...
[20150214T120519] 836 (+ 1) Initializing Threads...
[20150214T120519]

838 (+ 2) Initializing Model...
[20150214T120519] 838 (+ 0) Begin Open Amoc Database
[20150214T120519] 971 (+ 133) End Open Amoc Database
[20150214T120519] 982 (+ 11)

Initializing Main Interface...
[20150214T120519] 985 (+ 3) BEGIN construct BottomWidget
[20150214T120519] 1047 (+ 62) BRIDGETALK -> isPREInstalled false
[20150214T120519] 1047 (+ 0)

BRIDGETALK -> isPREInstalled false
[20150214T120519] 1047 (+ 0) BRIDGETALK -> isPREInstalled

false
[20150214T120519] 1047 (+ 0) BEGIN construct NotificationMgrWidget
[20150214T120519] 1047

(+ 0) END construct NotificationMgrWidget
[20150214T120519] 1047 (+ 0) BRIDGETALK ->

isPREInstalled false
[20150214T120519] 1047 (+ 0) BRIDGETALK -> isPREInstalled false
[20150214T120519] 1047 (+ 0) END Construct BottomWidget
[20150214T120519] 1047 (+ 0) BEGIN

construct PtDesktop
[20150214T120519] 1047 (+ 0) BEGIN construct PtViewFrameManager
[20150214T120519] 1078 (+ 31) BEGIN construct PtTagWindow (revelcollections)
[20150214T120519]

1078 (+ 0) BEGIN construct PtTagWindow (collections)
[20150214T120519] 1078 (+ 0) BRIDGETALK ->

isPSEInstalled true
[20150214T120519] 1078 (+ 0) BRIDGETALK -> isPREInstalled false
[20150214T120519] 1094 (+ 16) BEGIN construct PtTagWindow (tags)
[20150214T120519] 1094 (+ 0)

BEGIN construct PtTagWindow (people)
[20150214T120519] 1094 (+ 0) BEGIN construct PtTagWindow

(places)
[20150214T120519] 1094 (+ 0) BEGIN construct PtTagWindow (events)
[20150214T120519]

1109 (+ 15) BRIDGETALK -> isPREInstalled false
[20150214T120519] 1109 (+ 0) BEGIN construct

Organize Pane
[20150214T120519] 1128 (+ 19) BEGIN construct PtOlsFileUploadDlg
[20150214T120519]

1141 (+ 13) END construct PtOlsFileUploadDlg
[20150214T120519] 1141 (+ 0) BEGIN PtMenus
[20150214T120519] 1149 (+ 8) BEGIN construct PtFaceTeaserWidget
[20150214T120519] 1150 (+ 1)

END construct PtFaceTeaserWidget
[20150214T120519] 1155 (+ 5) BRIDGETALK -> isPSEEditorInstalled

true
[20150214T120519] 1181 (+ 26) BEGIN construct PtNavigatorBarChart
[20150214T120519] 1183 (+

2) BEGIN construct PtMatchCriteria
[20150214T120519] 1183 (+ 0) BEGIN construct PtResultPanel
[20150214T120519] 1201 (+ 18) BEGIN mpMenus->populate()
[20150214T120519] 1203 (+ 2)

BRIDGETALK -> isPREInstalled false
[20150214T120519] 1205 (+ 2) BRIDGETALK -> isPSEEditorInstalled

true
[20150214T120519] 1205 (+ 0) BRIDGETALK -> isPREInstalled false
[20150214T120519] 1206 (+

1) END mpMenus->populate()
[20150214T120519] 1206 (+ 0) stack items 1 requested idx 0
[20150214T120519] 1226 (+ 20) END Construct PtDesktop
[20150214T120519] 1226 (+ 0) BEGIN

construct PtMainWindowTitleWidget
[20150214T120519] 1228 (+ 2) BRIDGETALK -> isPSEEditorInstalled

true
[20150214T120519] 1228 (+ 0) BRIDGETALK -> isPREInstalled false
[20150214T120519] 1230 (+

2) END construct PtMainWindowTitleWidget
[20150214T120519] 1231 (+ 1) Main window visible
[20150214T120519] 1233 (+ 2) BEGIN init DirectShow
[20150214T120519] 1238 (+ 5) END init

DirectShow
[20150214T120519] 1276 (+ 38) eLive CreateBrowser start...
[20150214T120519] 1308 (+

32) eLive CreateBrowser end...
[20150214T120519] 1308 (+ 0) Finished UI init.
[20150214T120519]

1309 (+ 1) Begin slotResetAfterOpenDatabase::InitializeCATags()
[20150214T120519] 1309 (+ 0) End

slotResetAfterOpenDatabase::InitializeCATags()
[20150214T120519] 1313 (+ 4) read backup tally

count: 19293
[20150214T120519] 1321 (+ 8) Begin PtScrollGridView::clearModelThumbnailCache()
[20150214T120519] 1321 (+ 0) End PtScrollGridView::clearModelThumbnailCache()
[20150214T120519]

1414 (+ 93) Searching : START
[20150214T120519] 1415 (+ 1) PtDesktop::resetCalendar()
[20150214T120519] 1448 (+ 33) reloadNavigatorAndView() initializing for a new Search
[20150214T120520] 2155 (+ 707) Begin processParetoTimelineData
[20150214T120520] 2155 (+ 0)

BEGIN : Navigator Populate, processPareToTimeLine
[20150214T120520] 2357 (+ 202) END : Navigator

Populate, processpareToTimeline
[20150214T120520] 2357 (+ 0) End processParetoTimelineData
[20150214T120520] 2357 (+ 0) Begin mpCurrentRoom->reload(mediaList);
[20150214T120520] 2357 (+

0) START - DB Query for sizes
[20150214T120521] 3293 (+ 936) END - DB Query for sizes
[20150214T120521] 3309 (+ 0) START - buildKnuthPlassCellInfos()
[20150214T120521] 3309 (+ 0)

END - buildKnuthPlassCellInfos()
[20150214T120521] 3309 (+ 0) End mpCurrentRoom->reload

(mediaList);
[20150214T120521] 3325 (+ 16) Searching : END
[20150214T120521] 3325 (+ 0) App is

now visible and ready for input...
[20150214T120521] 3371 (+ 46) query getSyncedMediaList
[20150214T120521] 3371 (+ 0) query getSyncedMediaList done
[20150214T120521] 3371 (+ 0)

Begin mpOrganizePane->reloadFolderView;
[20150214T120521] 3371 (+ 0) START : populate flat folder

view
[20150214T120521] 3512 (+ 141) START : sorting flat folder view
[20150214T120521] 3527 (+

15) END : sorting flat folder view
[20150214T120521] 3527 (+ 0) END : populate flat folder view
[20150214T120521] 3527 (+ 0) End mpOrganizePane->reloadFolderView;
[20150214T120521] 3527 (+

0) Thumbnail Progress : START
[20150214T120522] 3757 (+ 230) Begin PtContentbgThread() construction
[20150214T120522] 3757 (+ 0) End PtContentbgThread() construction
[20150214T120522] 3772 (+

15) done app init()
[20150214T120522] 3772 (+ 0) done StartUpdateThread()
[20150214T120522]

4464 (+ 692) File Name Thumbnail Generation in progress : D:/Family Photo Album/2012/7-

July/Garden/IMG_5480.jpg
[20150214T120522] 4560 (+ 96) File Name Thumbnail Generation in progress :

D:/Family Photo Album/2012/7-July/Garden/IMG_5478.jpg
[20150214T120522] 4667 (+ 107) File Name

Thumbnail Generation in progress : D:/Family Photo Album/2007/4-Apr/Amanda/Logo for Amanda.tif
Photo of Connie Spindel

Connie Spindel

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Posted 3 years ago

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