Elements: Organizer stuck on Task bar

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  • Updated 2 months ago
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I use Photoshop Elements 10 (and previously versions 6 and 3). I know it's old, but I use it mainly as a catalogue tool and it usually works fine. If I select "Organize" from the Welcome screen, the Organizer will start to load and its icon will appear on the Task Bar (Windows 7), but that's as far as it gets. The icon won't open. This has happened to me once or twice over the years and always takes me a long time to fix. I've tried loading the Editor and opening the Organizer from there, but without success.

This happened again yesterday while I was selecting some photographs for a new album. I closed the program, re-started and did Ctrl+Alt+Shift from the Welcome screen and did the usual Repair and Optimize of my catalogue, then I used Task Manager to confirm that PSE was no longer running, and re-started my computer. Nothing happened until I shut it down completely, left it overnight, and re-booted this morning, at which time PSE started normally. However, the problem re-appeared a few hours later while I was using a completely different program and PSE was idle.

The only thing that's new recently is that I've replaced my old Canon printer with an Epson Et-3700, although I don't see why that should have any effect.

I have nearly 10,000 photographs tagged and catalogued in PSE10 and can't get to them. This is very frustrating! This seems to be a fairly common problem, but I've been unable to find a definitive solution. Can anyone please help me to get it running again?

Many thanks!
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Martyn

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Posted 2 months ago

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Steve Lehman

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Hi there Martyn,  

Intermittent problems like this usually means there is a virus on-board.  Run your virus scanner even if it says it was run before.  The auto scan is usually is a quick scan not a full disc scan.  Also run Malware Bytes to check for worms.   That scanner also checks the RAM which virus scans do not.  There is only one thing to do is to reinstall the program but not until you are positive there is not a virus.   

Steve Lehman, mcse   



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Joan Clarke

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I had a similar problem recently but with 2018 version. However, in my case, PE Editor and Organizer were not shutting down properly. after exit. Each of them would leave a task running in the background. Only by killing these tasks via Task Manager, would they reopen. Might be worth checking if this is the case with you. 
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Martyn

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Thank you both for your suggestions. Malwarebytes came up clean and I've been using Task Manager to ensure that nothing has been running unnoticed in the background. After shutting down on Friday night, PSE10 let me back in on Saturday morning after I re-booted. I didn't keep it open longer than necessary. It started up again with no problem this afternoon (Sunday). I haven't done anything differently that I'm aware of, although I haven't had many other applications running concurrently.

In the short term, I don't really have much choice other than to soldier on and hope that stability has returned, although this behaviour is quite worrying and I think it's time to look around for an alternative to PSE for cataloging purposes. I've written my tags to the image files in the hope that they will transfer over. Capture One and Digikam have caught my attention so far and I'd welcome your comments on these and on any other candidates that you might be aware of.

Thanks again for your help!

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Steve Lehman

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Martyn,  

Joan's comment has merit to it.  I've seen what she describes, happen.  But your problem is intermittent so I am a totally baffled engineer, as when something intermittent happens it's usually a worm which weaves in and out of the system.   A worm can hide in the RAM which is why I mentioned Malware Bytes.  Some virus scanners do not.   At Microsoft we had Inoculate-IT which checked the RAM but it has ceased to exist now.   Also your OS being Windows 7 is puzzling to me.   I thought my Win-7 was stable, able to control my apps.  Now I have Windows 10, it's just as weird as you describe your problem as my apps are not intermittently hiding from me, but Windows only sometimes hides on a restart.  It doesn't give me the network password module (we have a network with 7 workstations) but instead gives me a totally dark screen without anything to look at so I need to hard-boot, but only once in a while.   Windows 10 updates also can do lots of things, like change our network (Microsoft did away with the regular network system on one update).   But Windows 10 has not changed my apps.  I think you should upgrade to Win-10.  It could be more stable, and  regulate your apps better.  I have Elements 10 and it survived the upgrade from Win-7 to Win-10.  On other workstations, we have Elements 3, 4, 5, 8, 12, 14.   Some of of them in 32 bit work on our XP machines, while the other 64 bit systems work on Win-10.  We no longer have any machines with Win-7.  Even our laptops have Win-10 and have NO problems.   Win-10 has a compatible mode per each app and can run 32 bit apps in 32 bit (for Elements 3 and 6).   

The difference between 32 and 64 bit are bigger page frames on the drive and with the 64 bit system, Win-10 carries more information in a shorter amount of time.   Teaching a bit of technology - think of the 32 bit and 64 bit as having football shaped packets of data - as 32 bit carries smaller amounts of info than 64 bits which streams more data in lesser time.  You can see the 64 bit packets of data are bigger, and on a processor whose clock-time is 5 times faster, it makes for a much faster computer.   I think you should make the change.  Your Elements 10 will work no matter what.   Your Elements 3 and 6 may need a reinstall and/or changed to 32 bit.  To 3 and 6 run at 32 bit, you'll highlight their icon on the desktop, right click, then click Compatibility, where you can select Win-7 and they will run fine.   Win-10 will stay the same.   I happen to like Elements 10 also.    For Windows 10 it's better to have 4 gigs of RAM at least, if not 8 or 12 gigs of RAM.  I have one laptop that runs 8 gigs comfortably.   I have it next to me, next to this desktop.  (I multi-task)

Steve Lehman, mcse