I have a new copy of Elements 14 and have updated the software. (on a Mac with OS 10.11.2) It crashes when I launch preferences. I've went through the fixes that are suggested on the website, including uninstalling and reinstalling the software. It didn't make any difference. The last option was 'if you still have a problem contact Adobe'. So I tried to call Adobe. (they don't talk to new Element customers) I'm taking an Elements course and need to get the software working. Any suggestions? Thanks.