Elements 14 / Organizer crashes when launching on MacOS 10.11.2

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  • Updated 11 months ago
  • (Edited)
I have a new copy of Elements 14 and have updated the software. (on a Mac with OS 10.11.2) It crashes when I launch preferences. I've went through the fixes that are suggested on the website, including uninstalling and reinstalling the software. It didn't make any difference. The last option was 'if you still have a problem contact Adobe'. So I tried to call Adobe. (they don't talk to new Element customers) I'm taking an Elements course and need to get the software working. Any suggestions? Thanks.
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Shirley Ann George

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  • frustrated

Posted 2 years ago

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Wes Johnson

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I have the same problem on 10.11.4. Have you gotten any help?
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murphy8473

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Same problem on 10.12.5  In following Adobe's recommendations I reloaded Elements 14 from a safe boot. No change in problem, Organizer loads up to the eLive page then within 10 seconds crashes. While attempting to follow another Adobe suggestion that involved accessing the library files (Library>Applications Support>Adobe>Elements Organizer>14.0>Organizer)  I found that I had no folder labeled Organizer which is supposed to be the last step in this chain.