Elements Organizer 14 and 2019 on Mac OS Keep Losing Files Because They Switch to Time Machine Drive

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  • Updated 1 month ago
  • (Edited)
https://forums.adobe.com/message/10757873#10757873 I imported several folders on my main hard drive into Elements Organizer, first 14 and then 2019 to see if it fixed the problem. Then I opened a photo in Elements Editor and worked on it for a while. The longer I worked on it, the more likely I had this problem: 

1. After closing the photo in Editor and returning to Organizer, all the imported photos would go missing. The photo thumbnails would be replaced by gray boxes with a question marks, even though their location had not changed. 


2. If I tried to open one in Organizer, it would say it was missing and start searching my whole hard drive for it.

3. If I browsed for the location of the "missing" file, the original location says it's on my Time Machine backup volume instead of my hard drive! See attached screenshot


4. If I tried to reconnect the folder from my hard drive, it says it already exists in the catalog! However, the folder is not reconnected, and I can neither see the thumbnail nor open it in Organizer or Editor

5. The only way to reconnect the "missing" file is to close and reopen Organizer

There is no logical reason for this to happen. The only way I can see to prevent Organizer from switching to my Time Machine backup is to unmount it, which would defeat the purpose. I paid for Elements 14 and might consider upgrading to 2019 if it worked properly, since it supports DNG files. I can't believe there's no way to contact Adobe directly without buying 2019 first, which is another fact deterring me from upgrading. I've seen 2 posts on the Adobe community forum about this problem (Elements Organizer 2018 Mac - photos keep linking to time machine snapshot and Just installed Elements, Organizer keeps pointing to Time Machine folder....? ) but no answers. Here's a discussion on the Adobe Community Forum, in case it helps: Elements Organizer 14 and 2019 on Mac OS Keep Switching to Time Machine

Could one of the experts please address this issue?! Or tell me how I can make Adobe aware of the problem?

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riegelstamm

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  • frustrated

Posted 1 year ago

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Charles Donohue

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I am having exactly the same problem and have tried for over 3 weeks to contact Adobe and have come to the conclusion they either don't know how to advise or don't care and hate to get taken but I am almost 100% sure that just happened. I purchased versions 6, 9, 12 and 19 but this will be my last. I have had some offer of help from the community and that is appreciated but anyone who offered help wasn't familiar with Macs
Charlie
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Joan Homer

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I can't edit any pictures with PSE14 on my MacBook Air. It loses the picture or the little circle just keeps spinning. I've stopped taking pictures and don't submit pictures to my local photography club anymore. I love photography but I've given up. I'd buy the new PSE2020 if it would help but don't trust Adobe to have fixed the problem.
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riegelbaum

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Joan, since PSE 2019 has the same problem, I highly doubt if it's been fixed in PSE 2020. I wouldn't waste my money. However, that doesn't mean you have to give up photography! Why don't you just use the Photos app that came with your Macbook Air? You can use it to organize and edit your photos. It's actually pretty good. I was using PSE because Photos couldn't open my RAW files. However, now it can open most RAW formats.
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Joan Homer

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Thank you for encouragement. I so enjoy taking pictures! I’ll try using the Mac apps. I take pictures in RAW also.
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Michel BRETECHER, Champion

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The same question has been asked in the Elements forum:
https://forums.adobe.com/thread/2562518

An explanation and a workaround have been provided, but Mac users wanting to take advantage of both the Organizer and Time Machine are welcome to vote for a better solution in Elements. That does not seem impossible since it appears that Lightroom does not show the same issue.
Other comments and explanations are also welcome.

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riegelstamm

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I'm the one who asked the question on the Elements forum. Workarounds should not be necessary. Elements should play nicely with Time Machine, just like Lightroom does. That fact that version 2020 still does not is a good indication that Adobe have no interest in fixing the problem.
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Beverly Zalan

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A simpler work around is to deactivate Time Machine while using the Organizer.  You can do this manually or use Time Machine Scheduler.  I agree they should work together.  It is ridiculous that they do not.
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Andreas Schwarz

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The problem still exists in Elements 2020.1 - and I had to realize after reading all about this problem in the Adobe forums, that Adobe seems not to care about PE-Users on the Mac. 

From a business point, this may be a reasonable decision - and I just have to decide for me, if I will support this by transferring money to Adobe.

If I sound bitter, yes I am, because I wasted hours on this issue.

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riegelstamm

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It is ridiculous that Adobe still have not solved this problem, especially since Lightroom does not suffer from the same issue. There are several good alternatives to Photoshop Elements, and I have already switched to one of them.