Elements 6: "Could not complete request" error when trying to open a file

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  • Updated 10 months ago
I've been using Elements 6 on my Mac for years with no issues.  I created a new pdf file the other night and now I can't open it.  I can open all my other files (new and old) with no issue.  When I try to open this file, I receive the error message: Could not complete your request because of a program error".  I checked permissions set on the file...all good.  Can anyone help me?  This file took hours to design and I'd hate to have to re-create it from scratch.
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Sheila Spitza

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Posted 10 months ago

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Ken Britton

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PE 6 is an very old version and recent updates from Apple Operating System may have had some effect.

I have had a number of students encounter your problem and 9 times out of 10 taking a different approach to opening the file works, there is no rational reason why one way is better than the other but give it a try before you slash your wrists.

There are three ways to open a file into PE; - 

Make sure PE is closed then highlight the file you wish to open, right click and go to "Open With" PE -

Open PE and Drag the file into the program (Copy Paste)

Open PE go to "File Open" and browse and find the file

Good luck

One other tip, when creating a complex file that you want to be sure not to lose; - just before you flatten the image to save as a JPG, PDF etc save it as a PhotoShop PSD file. then if your final JPG or PDF corrupts then just reopen the PDS and resave in the required format.

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Sheila Spitza

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Thank you for responding so quickly Ken.  Yes, I know it's an ancient version.  I did try all three ways to open the file and received the same error every time.  I have often thought about upgrading, but I don't use Photoshop enough to pay monthly for a subscription and the current version, Elements 2018 seems to be more of a photo editing program vs creating files from scratch.  Any other options/suggestions you have are definitely welcome. :)
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Ken Britton

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Sorry no other suggestions.

PE has always been aimed at Photo editing, it was designed for people who wanted to do basic Photo editing and those who found the full program to complex or too expensive.

What Adobes programmer's never comprehended was PE was still very complex to many people who only wanted to do basic editing.  I have lost count of the people I work with that cannot come to grips with layers.

To overcome this PE now has added quick Edit and Guided edit, but if you ignore those areas and just use expert edit it's basically PE as you know it.  Teaching PE is something I do with seniors as volunteer.

Most of my own design work is done with the CC suite, but I have sent time demonstrating to people with limited need like you how they can make PE work for them as a design tool.  

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Michel BRETECHER, Champion

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Can you open the .pdf file from the free Adobe Acrobat Reader DC or other softwares or browsers?
That would tell if you have a problem with a corrupt file or if it's a PSE6 problem.
It's important to use the .pdf format for what it was designed for: a universal 'output' format for printing or viewing, not as an image format (for photo or drawing). Rather use the image formats like jpeg, psd, tiff or PNG.
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Sheila Spitza

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Michel,

The file does open in Apple Preview and Adobe Acrobat Reader DC with no issues. 
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Steve Lehman

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Then if your file is okay then it's the program.   If reopening the program does not change this condition, reinstall the program.