Elements 2019 Organizer does not recognize images that it has already imported on import

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  • Updated 6 days ago
I'm a new user of Adobe Photoshop Elements 2019 Organizer. I just imported images from a card yesterday fine. Then I took some more images today and went to import them, but the import function does not seem to know that it has already imported yesterday's images and wants to reimport them all as new images. The duplicates button is grayed out (doesn't seem to know they are there). I just tried to import todays images again and they look completely new to the import screen also, i.e. I've done nothing to the images except import them-- they still don't seem to be recognized.  Help! Is this the normal way that Elements works? My old Lightroom5 could tell duplicates and didn't import them. Thanks.
Photo of Lisa


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Posted 6 days ago

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Photo of Michel BRETECHER

Michel BRETECHER, Champion

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Let's start with checking the preferences of your organizer.
Menu Edit >> preferences >> Camera or card reader.
Did you check the option to 'copy new files only' ?