Elements 2019: Crashing using windows 10s mode

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I purchased Photoshop Elements 2019 through the Microsoft Store, for a new computer that uses Windows 10 in S mode.  Elements installed properly and will open, but when I try to open a photo using the File menu, it closes.  This happens in both the Organizer and Photo Editor.  I was able to use the "copy to clipboard" function and open a photo in the Photo Editor.  I was then able to use many of the tools to edit the photo, but when I tried to save it, Elements closed.  I have not received any error messages.  I restarted my computer and this did not help.  I then uninstalled and reinstalled Elements and restarted my computer, and again this did not help.  I have searched and searched online, but have not seen any information on this subject for the 2019 version using Windows 10 in S mode.  Does anyone have any thoughts on what to try next?
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Kara

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Posted 1 month ago

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Steve Lehman

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Kara,   

Your Windows 10 in S mode means it is using only store apps.  Microsoft came up with this new concept to compete with Chrome which is getting more attention these days. In S mode you can only install and open store apps like Chrome. I don't know if Adobe has store apps

I am sure you are using a full version desktop version of Elements which is probably the problem.  If Adobe has a store apps don't expect it to have all the bells and whistles you liked before. 

You should change out of S mode if you can.  You CAN switch out of S mode but you will NOT be able to switch back to S mode once you are out of it, as it works one way only.  The switch does not matter whether you have the Home or Pro version of Windows 10.  To switch out of it

open your PC to Windows 10 in S mode, open Settings, then open Update and Security, Then open Activation.   Find or go to the Store to make the switch.   

Personally, I prefer the full desktop version.  I hope this much helps.   

Steve Lehman, mcse Windows engineer   



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Kara

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Thanks for the information Steve.  I purposely kept my computer in S mode for an added safety layer (whether that is true or not, I'm not sure yet).  However, I did buy Elements from the Microsoft apps store.  My question then, is why is an app developed and sold through the Microsoft store, that won't work?  Even the first step of opening a file doesn't work.  Then when I copied an image and used only the basic editing tools, I cannot save it.
A lot of software is simply not available through Microsoft store, so I thought maybe I would have to switch out of S mode to get Elements.  So I was really excited to see that Elements was there, as it is the only software I planned to add to this computer.  However, again, I don't understand why it is sold through the store, if it is not compatible.  If your information above explains this, maybe I misunderstood.  
Thanks again!
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Steve Lehman

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There is no right answer for what Microsoft does especially when the soft ware is not their own.  My guess is that they are trying to make it available for Smart phones, and it's a scaled down version of it.  Young people love those but they send questions to Quora and other forums like riddles asking what to do with them. 

Again, if Microsoft vends it, and it's not theirs Microsoft won't support it, which doesn't do us a lot of good.  This is not the only complaint I've heard about the Microsoft store.   

For myself, I have steered away from "the store" which comes along with Windows 10 but doesn't necessarily need to be used, I have avoided it.   I'm sorry if you spent money for it.   My best suggestion is for you to stick to the desktop versions.    
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Kara

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Ah!! That makes sense.  I don't like it, but I see what you're saying :)  I do have a very old version of Elements and a very old computer to use with it, so for now I'll stick with that.  
Thanks so much for your information!