Elements 2018 not starting because of Module name with error: ucrtbase.dll

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PhotoShopElementsOrganizer (version 2018) doesn't start ! I'm with WIN10 OS and I can see in the application event log that "Module name with error: ucrtbase.dll" 
What can I do ? Thanks in advance for your help ! 
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JEAN JACQUES SCUILLER

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Posted 3 weeks ago

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Steve Lehman

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Hello Jean,  

This may or may not pertain to y our Adobe product, depending how you're using it, or what's running with it, or if you have another program called Visual Studio which is does pertain to.   It could be that Windows 10 may have bumped it off during an update download.  Another may update it if it sees it is a missing file.  If not I have another way below to do that.   It is really a Windows .dll file - "an application connector file".   

Not to be redundant but making it more plain: That .dll file is from Windows 8 or 10.  A Dynamic Link Library (.dll) file is one which links between Windows and an application.  Your .dll file pertains to Visual Studio.  Do you have Visual Studio on your computer? 

If you do, and if you do not use it, you can disregard it and find a work-around.  IF your Adobe program needs this link for Visual Studio to begin working, talk to Adobe support.  Do NOT download this file from just any erroneous location, otherwise, you will be adding viruses to the file also from sites you do not know, and most of those sites have a fee for the download or a fee for their support and you will need their help after they ("fix") mess up your computer. 

I have one site from Microsoft (below) that could explain what it is, how it is used, and how to get it but you may need a technician to install it correctly because there may be something in your REGedit to do also, so get someone to help you technically to be sure nothing else happens.  Again, IF you do not need this file and can live with a work-around detail, then do so.  

Let's give you a real life example of what I mean by all of this:   I have a mechanical keyboard which only gamer's use which has actual metal inside where keys are hitting metal points.  Gamer's love these because the keyboard will never wear out no matter how much they pound.  In particular, I am not a gamer but I am tough on my keys at times.  I like these keys although they cost over $100, and although they produce clacking sounds of metal, they do not wear out.  Other "quiet-key" keys that might come with your computer will wear out easily.  Their points are not metal.  Under your keys is a membrane with wires in a loop-back that go back and forth so as having the keys to hit the wires at certain points, so that a doplar system (under your number-pad) will decipher those keys as hit.  Under your number keypad are 2 circuit-boards stacked together which has a processor for this membrane.  The numbers have direct contact with their points there but the quiet-key letters have contacts between wires.  So, the gamer keyboard has an advantage of being more mechanical than yours and it is blistering accurate!  

The point of this is:  I have a .dll file missing that pertains to this keyboard.  The keys work and I really don't care to replace the .dll file because it's not hurting anything, except that it tosses an error message onto the screen once in a while.  My missing .dll file is only pertaining to the lights in the keys which is not like yours.  The keys-lights have different switches that will light up certain keys for certain games, and has a dimmer switch for all-on keys and I can dim the key-lights in 3 ways or turn them off completely.  The lights are only inside the keys so these boars are made perfectly for us.  So my missing dll file pertains to the way the lights work and nothing else.  If I turn off the lights, the error message about it missing never comes to the screen.  But I like the lights to be full-on because I can work with my office overhead lights off and still see my keyboard.  Also, its action of its keys are fast as it makes me type at 125-WPM (2-WPS) speed.  I type more words per second than the average person, and fast key action is essential to fast gaming for gamer's.  So if you can live without this file, and get your software app to work, then more power to you. 

Here is a link for Microsoft's information about it.   https://social.msdn.microsoft.com/Forums/en-US/b621d064-0797-41ac-84db-aac491283995/ucrtbaseddll-is-...  It is in a forum much like this one, but pertains only to Windows programming and Microsoft.  It talks about MSDN which is Microsoft's programming application for developers which helps them to develop Windows programs either in C++ or VB++.  Again, your .dll file pertains to Visual Studio.   Do you have that?   Only curious. 

If you want to download this file to your Windows-set, I cannot be with you to see your screen to help you with this, so I wish you will enlist the help of a Windows tech who can.   You either need help with this from a tech, or you need to download this file from Microsoft, (NOT another erroneous site that is not Microsoft), or you need to find a work-around for yourself. 

My guess is that Windows 10 update bumped this file out of your system and on the next Windows update it might put it back in.  You could go to the Windows Power Shell (windows programs button>programs> and find the Windows Power Shell at the bottom with the "Windows" group and open it, and when you open it, it will open a DOS window and show a c-prompt cursor, at the cursor, type sfc/scannow - it will scan the system for a while, but let it complete its task and maybe it will pop the file back if it  find it on the web.  This module of Windows is to find missing files from Windows.  This might not fix it as it might miss it, but it's a good try.  On the other hand, it could recognize a missing file.  It works in the %WinDir%\System32\dllcache.  The WinDir in this file-path represents the Windows operating system folder.   This might be my reason for your getting a technician to watch your screen, unless you are very experienced.   Otherwise, you could give the sfc/scannow trick a try.  Sometimes it works well.   

Sorry for the long answer.  To me, it was a breeze to type it and I usually have a bucket of words to say.    

Steve Lehman, mcse


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Steve

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If sfc /scannow does not solve the problem, try the following.

You can try reinstalling the Microsoft Visual C++ Redistributables. Here is a link to Microsoft's support site to get the redistributables: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Given that this is related to the crt i.e. your monitor another possible solution is get the latest driver and support software from the graphics card manufacturer.
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JEAN JACQUES SCUILLER

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Steve,
I hope you have received my last email to your first answer ! 
About reinstalling MS VisualC++ I've tried ... and unfortunately I've had 2 BSOD "IRQL NOT LESS OR EQUAL" whose origin seems to be file "ntoskrnl.exe" and "npf_devolo.sys" !!
... I've the last drivers for my graphic card (NVIDIA GTX 1080)
What's happened ???  
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JEAN JACQUES SCUILLER

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Hello Steve,
As you've required, I've scanned the system by "sfc /scannow" and the result is "windows resource protection did not find any integrity violation".
So I think the issue comes from Adobe Elements2018 Program !
Do you know if I can easily repair the installed Adobe program ? .. if possible without losing my catalog.
Regards
JJ
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Steve

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JJ,

You can uninstall Adobe Elements and not lose your catalog.

If you are concerned, you have a couple of options for saving the catalog. I don't recommend using File/Backup catalog. This backups all of the photos in the catalog. That is not necessary if you only want to ensure that the catalog itself is backed up.

I recommend the following steps to copy the catalog database. 

1) Click Help
2) Click System Info
3) You will see Location of current Catalog. This is the full path name of the path and catalog folder. The default for All Users is C:\ProgramData\Adobe\Elements Organizer\Catalogs\MyCatalog
4) Drag the cursor over the full path name (it may be on two lines) to select the path. Note that the last element in the path is a folder. In other words MyCatalog is a folder.
5) Right click and select Copy
6) Open File Explorer, Win + E
7) Left click in the Address box (It likely says Quick Access), Right click and Paste the path name
8) Go up one level to C:\ProgramData\Adobe\Elements Organizer\Catalogs\ or whatever on your system. Press Enter
9) Right click on the catalog folder name (e.g. MyCatalog)
10) Left click and select Copy
11) Select a folder such as Documents and in the Documents folder Right Click and Paste for the destination copy.
12) The entire contents of the catalog folder will be copied. In case you need to recover the catalog, remember where you copied the from and to folders.

Go to the Start menu and select Setting. Click on Applications. Enter the word elements in the Search box. Left click the Elements Apps and Uninstall them. Just to be safe I usually restart the computer before installing Elements.

Now install Elements. Open Organizer and you should see your Catalog as before the uninstall. If you don't see you photos, click File/Manage Catalog. You can either select Custom Location and Browse to the folder that you saved above. Or close the organizer and use File Explorer to copy the saved catalog folder from Step 11 to "Location of Current Catalog" from Step 3 above.

Let me know how it goes.

Steve
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Steve

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This sounds like a driver issue. How do you know that you have the latest driver? If you used Device Manager / Update Driver you may not get the latest driver. Try the graphics card's manufacturer's web site.

For BSOD:

There is a troubleshooter for Blue Screen Errors or BSOD errors. It is in Settings/Update & Security/Toubleshoot. It's worth a try.


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Steve Lehman

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JJ,  I'm the other Steve.  The SFC thing should have worked, I've never seen that result-line.  The other Steve always goes for drivers so why not check for them anyway.  But newer drivers should come to you automatically.  The .dll file you have in your error message is not a driver, it's a Windows component that connects Windows with Visual Studio.  The link I sent you should show how and where to download that file for that application and it is a Microsoft site.   Also, I agree with the uninstall/reinstall thing.  It'll regenerate the app which will prompt Windows to provide the missing .dll file which connects Visual Studio with Windows.  Your missing .dll link is for Visual Studio.  Meanwhile, go with the other Steve.  Maybe he has better ideas.   To me it's better not to have more confusion.  I'm out - for now.   

Steve Lehman, mcse   



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Steve Lehman

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JJ,  Your missing .dll file is from Visual Studio.  Trust me, being a software engineer, I know Windows enough to know from where that file belongs.  The only reason you will be missing that is, if you uninstalled that application and ripped it out.  So, if you still have the app, install it to get back your missing .dll file.  If it still doesn't show up, I sent you a link of where can find it, know about it, and download it.   Bye for now.   

Steve Lehman, mcse



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JEAN JACQUES SCUILLER

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Hello Steve and Steve (Leman),
Sorry for the confusion between the 2 Steve ...
According to your precious advices, I'm going to see the 2 solutions in order to try solving the issue:
1) I will check again I've the last drivers (but I think It's good) 
2) I will save the catalog of Elements2018
3) I will desinstall and reinstall the program Elements2018 ...
... I'll keep you informed.
... and according to the result, I 'll try to reset the missing file *.dll.


Thanks a lot for your advices !!
Have a good weekend
Best regards
JJ
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Steve Lehman

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JJ   Reinstalling Elements may not work.  I have asked this twice.  Do you have Microsoft Visual Studio?   The missing .dll file is from that.  

SL   



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Steve Lehman

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Let's try this:  Google y our missing .dll file.  See what app it belong to.  
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JEAN JACQUES SCUILLER

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Steve (Leman),
I don't have Visual Studio ... except if it has been installed at the same time with another program, game or other !
For information, I've just desinstalled PhotoshopElements 2018 and properly reinstalled. At the end of installation, I've an error message: ERR_FILE_NOT_FOUND
File concerned is file:///C:/%5CUsers%5CDJIDJI%5CAppDat...

To be clear and more sure, I've installed PhotoshopElements 2018 on another PC only to check the correct installation or not. And it's correctly installed.

... in progress...
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JEAN JACQUES SCUILLER

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Steve (Leman),
Concerning the DLL file (ucrtbase.dll) I've found following (come from forum Windows)

"There is no emerging issue that is related to "ucrtbase.dll" at the moment. However, you can use a tool that prepares your computer to become compatible with the recent Windows Update. The DISM (System Update Readiness tool) can scan and troubleshoot corrupted files generated before or during the update to allow your computer receive cumulative updates. This can be used either on before or after updating Windows 10. You can find more details about this tool here: Fix Windows Update errors by using the DISM or System Update Readiness tool.

The DISM.exe /Online /Cleanup-image /Restorehealth command will provide or recover operating files that your computer requires. It is also meant to fix data corruptions.

Note: Before you proceed, we suggest that you back up your data just in case you lose any of your files while troubleshooting the issue."

Do you think I can use the DISM ?? ... without risk
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Steve Lehman

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DISM is a Microsoft tool in the Windows version of the same tool which SFC/scannow runs in the elevated DOS window version.  Both run in the Windows Power Shell.  Windows Power Shell is located in the Programs menu, click you Windows icon to see programs them arrow to the W's.  See it in "Windows".   Clicking it opens a DOS windows.  I don't usually run the DISM because it's a new tool and I'm old fashioned.  Sure why not run the DISM tool, it's probably better, the SFC tool sometimes misses things.  The SFC tool takes only a few minutes but the DISM tool might take 15 minutes to several hours. Actually, they say that about the SFC tool as well but it never takes long.  If this is what you want to do, let it run-out completely without interruption.  

Again, the missing file is a .dll file which is a "dynamic Link Library" file that Windows makes available to connect to applications such as Visual Studio and Elements.  I mentioned Visual Studio in a troubleshoot to eliminate that possibility in a process of elimination.   


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JEAN JACQUES SCUILLER

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After trying to solve the issue, and as I've had again some BSOD with my OS Win10, I've finally decided to reinstall (properly) Windows10.... and now all seems running and everything works well !!

Thanks a lot for your help (particularly to Steve and Steve (Leman)
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Steve

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Jean, I'm glad to hear that things are working.

Steve