Elements 2018, "Could not create a new document because of a program error."

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  • Updated 6 months ago
Attempting to paste a shape drawn in Illustrator into a file in PS Elements 2018, and continually receiving the message "Could not create a new document because of a program error."

This is something I've done all the time in PhotoShop. Draw and refine a graphic in Illustrator, copy the object, switch to PS, and then, paste as a Smart Object. Works without failing on various versions of PS. Thought I would try an up-to-date program, such as Elements 2018. Can't seem to make it work, regardless of the graphic in Illustrator, or a new or old file in Elements.

Any ideas?
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Carl Youngmann

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  • frustrated

Posted 6 months ago

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Michel BRETECHER, Champion

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Recent versions of Elements don't support the .ai Illustrator (vector) format.
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Graham

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Sent this message - don't know why -(database problem?) nothing to do with the p shop problem I have mentioned and I'm afraid I cannot help. 
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Carl Youngmann

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Thanks for the responses. Too bad Adobe eliminated the ability to copy and paste between Illustrator and Photoshop Elements, and they didn’t provide a clear error message.

 There is a workaround: in Illustrator, select the objects to be copy. Go to the "File" menu and choose "Export" from the drop-down menu. In the file saving dialog that appears, select JPEG as the Format. Set the Image Quality and Resolution in the JPEG Options dialog. Make sure to set the Color Model to RGB. The resulting file should open in Photoshop Elements

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Steve Lehman

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That should also work for TIFF shouldn't it?   
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Carl Youngmann

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Yes, it also works for TIFF just fine.
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Michel BRETECHER, Champion

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I am wondering if saving or exporting in the pdf format (pdf-Illustrator) would work as well?
As I see it, the rasterizing would take place when opening the pdf in Elements, not in Illustrator. (I don't use Illustrator). Similar to Photoshop rasterizing ai file when opening. Am I wrong in thinking that such pdfs would keep the vector advantages?
It's worth noting that since Elements 15, the pdf-illustrator format is no longer supported in the Organizer, only in the editor.
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Carl Youngmann

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PS Elements seems to open .psd, .ai, and .pdf files just fine. So choose where you want the rasterization to occur in Illustrator or Elements, and then, use the appropriate file—I didn't seem any differences.

The key is Mac-style copy and paste that used to work doesn't any longer and there is no explicit error message.
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Michel BRETECHER, Champion

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Recent Elements version can no longer open .ai files.