Elements 18 will not save JPEG due to lack of RAM.

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  • Updated 2 months ago
Elements 18 will not save JPEG due to lack of RAM. I've seen suggestions about Registry changes but also have seen warnings about serious problems if this is done wrong. I don't mind saying that I am very uncomfortable doing deep dives into my PC to fix a problem I did not create. This software became virtually useless overnight. When will this be fixed?
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Dennis Shoemaker

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Posted 2 months ago

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Pete Green, Customer Advocate

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Hi Dennis,

The Registry edit is the current best workaround for this issue while the engineering team looks into ways to provide a fix for this for Elements. 

Here is a document that has the steps needed to take in order to resolve this via the registry edit: https://helpx.adobe.com/photoshop-elements/kb/integer-50-8-required-closest-value-inserted-photoshop...

If you do not feel comfortable following the steps in the document, you can contact our support team for further assistance here: https://helpx.adobe.com/contact.html

Let us know how it goes.
Regards,
Pete
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Dennis Shoemaker

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The registry fix did work for me but only after my wife, an IT pro, corrected an error in my changes.
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Michel BRETECHER, Champion

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I can't imagine Adobe issuing an Elements 2019 version in September/October which can't work on the then current Windows 10 flavor.

In the meantime, since Adobe practically never answers your question:
When will this be fixed?
... before the fix is ready, I don't see what you are expecting.
Of course, you can roll back the Windows update which triggered the issue.Or follow the hundreds of users who have successfully taken big risks (and spent two minutes) by editing the registry. Luckily, no known casualties today.
Edit:Of course, try the Customer Care link supplied by Pete Green in his answer above.
(Edited)
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Jerry Berg

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Pete, I'm the one using PSE 14 and experiencing the "Not Enough Memory" problem. I tried using the solution you suggest above. At Step 4, I did get a new item under the 14.0 folder. Highlighting the new item shows an icon in the right pane labeled Default. But it doesn't let me change the Value Name as instructed in Step 5. Something's wrong at that point.
Again, PSE 8 still seems to work fine, the problem is with PSE 14.
(Edited)
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JEA

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I believe this issue only affects 64 bit versions of photoshop elements which are 13,14, 15 and 2018 on windows. Pse 8 is a 32 bit program.
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Steve Sprengel, Champion

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@Jerry_Berg when you create a new DWORD value it will create and highlight a blue New Value #1 at the right that you can type over immediately with a new name.  If you accidentally click somewhere and the name becomes uneditable then right-click and choose Rename to allow the name to be changed to the Override... key.


After clicking New and DWORD you should get a keyname to type into at the right:



Right-click and choose Rename if the New Value #1 becomes uneditable:


Once you have the DWORD created with the correct name, then right-click on the name and choose Modify... choose Decimal (instead of Hex) and type a number of in the 1000s that equals the amount of memory you have on your computer in the millions, so in my example my typing 8000 means the computer has 8-gigabytes of memory:



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Katie Donovan

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I did this work around and still I am having this same problem.  Please advise. I am unable to resize photos for my blog and it is impacting the optimization of my site.  Thank you so much!