Elements 18 will not save JPEG due to lack of RAM.

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  • Updated 4 months ago
Elements 18 will not save JPEG due to lack of RAM. I've seen suggestions about Registry changes but also have seen warnings about serious problems if this is done wrong. I don't mind saying that I am very uncomfortable doing deep dives into my PC to fix a problem I did not create. This software became virtually useless overnight. When will this be fixed?
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Dennis Shoemaker

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Posted 6 months ago

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Pete Green, Customer Advocate

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Hi Dennis,

The Registry edit is the current best workaround for this issue while the engineering team looks into ways to provide a fix for this for Elements. 

Here is a document that has the steps needed to take in order to resolve this via the registry edit: https://helpx.adobe.com/photoshop-elements/kb/integer-50-8-required-closest-value-inserted-photoshop...

If you do not feel comfortable following the steps in the document, you can contact our support team for further assistance here: https://helpx.adobe.com/contact.html

Let us know how it goes.
Regards,
Pete
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Dennis Shoemaker

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The registry fix did work for me but only after my wife, an IT pro, corrected an error in my changes.
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Michel BRETECHER, Champion

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I can't imagine Adobe issuing an Elements 2019 version in September/October which can't work on the then current Windows 10 flavor.

In the meantime, since Adobe practically never answers your question:
When will this be fixed?
... before the fix is ready, I don't see what you are expecting.
Of course, you can roll back the Windows update which triggered the issue.Or follow the hundreds of users who have successfully taken big risks (and spent two minutes) by editing the registry. Luckily, no known casualties today.
Edit:Of course, try the Customer Care link supplied by Pete Green in his answer above.
(Edited)
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Jerry Berg

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Pete, I'm the one using PSE 14 and experiencing the "Not Enough Memory" problem. I tried using the solution you suggest above. At Step 4, I did get a new item under the 14.0 folder. Highlighting the new item shows an icon in the right pane labeled Default. But it doesn't let me change the Value Name as instructed in Step 5. Something's wrong at that point.
Again, PSE 8 still seems to work fine, the problem is with PSE 14.
(Edited)
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JEA

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I believe this issue only affects 64 bit versions of photoshop elements which are 13,14, 15 and 2018 on windows. Pse 8 is a 32 bit program.
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Steve Sprengel, Champion

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@Jerry_Berg when you create a new DWORD value it will create and highlight a blue New Value #1 at the right that you can type over immediately with a new name.  If you accidentally click somewhere and the name becomes uneditable then right-click and choose Rename to allow the name to be changed to the Override... key.


After clicking New and DWORD you should get a keyname to type into at the right:



Right-click and choose Rename if the New Value #1 becomes uneditable:


Once you have the DWORD created with the correct name, then right-click on the name and choose Modify... choose Decimal (instead of Hex) and type a number of in the 1000s that equals the amount of memory you have on your computer in the millions, so in my example my typing 8000 means the computer has 8-gigabytes of memory:



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Katie Donovan

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I did this work around and still I am having this same problem.  Please advise. I am unable to resize photos for my blog and it is impacting the optimization of my site.  Thank you so much!
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Candace Harris

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This problem should have been solved a long time ago! Why should I have to perform the workaround? You have my money and I cannot use your program!!!!
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Michel BRETECHER, Champion

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This problem should have been solved a long time ago! Why should I have to perform the workaround?
Because Microsoft has created the problem.
Because Microsoft does not allow you to revert to its previous Windows update.
Why don't you complain to the culprit?

The workaround is free and has worked for thousands of users.

Apart from the workaround, the solution is to rewrite the programs. That has required three months for Photoshop CC subscribers. For Elements, a new version is expected to solve the problem (in October, if history repeats itself).
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Candace Harris

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Adobe should have at least notified users of this known issue with Microsoft and assured users that they are working on a fix or that it will be resolved with the newest version. I will complain to Microsoft too but I am sure that I will be met with crickets.  I will perform the workaround but I am not very tech savvy so it could be a disaster. 
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Michel BRETECHER, Champion

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There has been no disaster yet. If, for some reason, the workaround does not work, ask here or in the Elements user to user forum, where there has been more than one hundred discussions about it.
There is a faq in the Elements user to user forum.
https://forums.adobe.com/community/photoshop_elements/overview
What makes the matter worse is that the memory amount issue appears with many different symptoms and error messages. That explains why there are so many different threads about it.

I am just another Elements user like you, not linked with Adobe. I don't blame Microsoft for trying to update Windows 10, I blame them for their choice of not allowing to revert to the older Win version. Even if it were possible, it would have been much more of a trouble to users like you and me. You'll understand that very big companies like Microsoft and Adobe have no interest to discuss their problems publicly.


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Candace Harris

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Thank you for your interest in this for me...I agree with you about MS update....glad of it as well. No disaster yet....stand by....