Elements 15: Problem backing up catalog

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  • Updated 1 year ago
  • (Edited)
I have a new computer and want to move my catalog over.  I first tried to back it up with Elements 13 but got an error message writing the file.  So I thought I would get latest Elements 15 and see if the problem was fixed.  I did that, upgraded, converted the catalog to 15 with no problem but am still getting the same message.  "Error encountered while writing file(s). C:\ProgramData\Adobe\Catalogs\My Catalog 1\catalog.pse15db".  How am I supposed to move the files if the mechanism to do so is failing?!  HELP!
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Steve Bachmann

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Posted 1 year ago

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Michel BRETECHER, Champion

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What is the destination of  the backup folder? Is it on an external drive? Did you create a new master folder for the backup file?
The error for writing the file should appear after all the picture files have been processed and coppied : did you see the progress bar go to near 99%?
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Steve Bachmann

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It was going to be an external drive but I also tried it on an internal drive with the same error.  

What do you mean a "master folder"?  I was just trying to save it at the root level of the drive as I planned to delete it after I restored it to the new computer.

I don't think it ever wrote anything.  Once it started trying to save (after the preparing message), a small window (2 inches wide by 1.5 inches high) appears with Elements Organizer on the top and nothing but a blank white interior.  Nothing ever appeared in that box so if that was supposed to be a progress bar, it wasn't there.  After maybe 20-30 seconds, the error message appeared.  BTW, I first tried this in PSE 13 and then in PSE 15 but that was the exact same experience in both.  Running Windows 8.1 on the PC in question.

Last night I spent over an hour on chat with Adobe support (in India) and then had to get off without any resolution.  In that period, I created a new catalog of a few hundred photos (smaller) and tried to back that up with no change to the error message.  I also tried Optimizing and Repairing the catalogs first.
(Edited)
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Steve Bachmann

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Original error path name DID have Elements Organizer in it after "Adobe\"
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Steve Bachmann

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Michael,  I saw another post you did about the root folder issue.  As soon as I created a subfolder to store the back up in, it worked!  Wow, had to believe Adobe is not blocking you from allowing a root folder to be entered....