Elements 15, Photo Downloader not working

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  • Updated 10 months ago
After searching this area, I've found issues with the photo downloader in other post by nothing matching my issue.

I bought Elements 15 several months ago, and the photo downloader is no longer working. 

I am using Windows 10, Elements 15 photo downloader, downloading pics and video from a Samsung 8s phone.

It takes a very long time (10+ minutes)for the photo downloader to simply connect to the phone,s sometimes it won't connect at all.  It typically gets stuck on "connecting to phone...please wait".

If it does connect, I click "Get Media" and it stays at 0% transferred, until it times out.

Anyone else find a workaround for this?
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Eric Wennerstrom

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Posted 10 months ago

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