Elements 15 is suddenly taking over 30 seconds to load

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
Change in startup behavior; stuck with Scanning for plug-ins... on the splash screen.  I did a complete uninstall/reinstall with no change.  All plug-ins were removed.  Is there perhaps a way to get PSE to create a log during startup to see what is going on?
Photo of Tom Gettys

Tom Gettys

  • 17 Posts
  • 1 Reply Like

Posted 2 years ago

  • 1
Photo of Ronald MacLean

Ronald MacLean

  • 3 Posts
  • 0 Reply Likes
I have given up on Elements 15 for Mac, until it gets a decent revision.
Take note Adobe, this mess is doing you no good. Please inform me when you get things fixed.
Photo of Tom Gettys

Tom Gettys

  • 17 Posts
  • 1 Reply Like

OK, mystery solved!  It was related to plugins; specifically plugins from Topaz Labs.  They recently released updates to two of their products.  In response to many complaints about install problems they created a "utility" whose actions resulted in my problems.

For anyone who has the same problem as me and reads this, here is the fix:

In the folder C:\Program Files\Common Files\Adobe\Plug-Ins\Elements 15 delete all the shortcuts created by the Topaz utility.

The only thing that should be in that folder is another folder named "File Formats".