Elements 14 text is so tiny it is unreadable

  • 1
  • Problem
  • Updated 9 months ago
Hi

My last laptop died so I have upgraded to a Dell 15 3567 which is running the latest version of Windows 10.

I have installed my copy of Elements and Premier Elements 14 from my disk but when I come to use Photoshop I have experienced problems.

I have tried to get an update but it says that there are no updates available, which I find surprising.

The first problem was it said there was not enough RAM to do things. After spending a lot of time searching I did manage to find a fix which involved changing the registry. It did work but users should NEVER have to resort this to fix a bug in your software.

Having fixed this problem I tried to start work only to find that that all the text is so tiny that it is unreadable making the software useless..
I have searched for a fix and there is an awful lot of people reporting the same problem. So many that I would have expected Adobe to have put a lot of effort  in fixing it.  
I have used the edit preferences to set the UI interface to 200% but this makes most of the tools invisible so is equally useless.
.
I only purchased this software 3 years ago so I expect it be still maintained and bugs this serious and affecting so many people to be fixed and updates available. Are Adobe a quality software company or not?

I hope you can offer a solution but failing that I expect Adobe to provide a key so I can download a version that does actually work.
Thanks
John 
Photo of John Jones

John Jones

  • 2 Posts
  • 0 Reply Likes
  • annoyed at being let down

Posted 9 months ago

  • 1
Photo of Cristen Gillespie

Cristen Gillespie

  • 2055 Posts
  • 720 Reply Likes
> I only purchased this software 3 years ago so I expect it be still maintained and bugs this serious and affecting so many people to be fixed and updates available. Are Adobe a quality software company or not?

I know you won't like my saying this, but I own a lot of graphics software and other applications I use in conjunction that are not Adobe products. Not a single one of them, even with perpetual licenses, support the old software after another full version update to the software. Until they do a full version update, sure, we get primarily bug fixes and maybe a feature enhancement or two for free. But once that next full version is released, we can use the software indefinitely, but maintaining it is on us.

The release might be in a year, or it might not be for 3 or 4 years (in which case, we're usually upset that nothing new is happening). But the release is end of support for the old software. No software company can afford to support outdated software. You're asking them to work without revenue. Where do you think the R&D capital for the next version and one after that comes from? And why should they have anticipated hardware and operating systems that didn't yet exist and designed for them?

I'm truly sorry that your computer upgrade has caused problems with using the older software. And I hope you can find workarounds.  People here sometimes have come up with good ones that let us run older software so you might get lucky. But neither Adobe nor any other company I have ever heard of is going to give you a free program because you changed your equipment or OS and had once bought one of their older programs.

Photo of Steve Sprengel

Steve Sprengel, Champion

  • 2677 Posts
  • 349 Reply Likes
You need to buy the latest version of Elements to run on the latest version of hardware.  You should probably run the it in trial mode to make sure it works.
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1315 Posts
  • 277 Reply Likes
Your first issue:
Since you have found the solution (like thousands of Photoshop/Photoshop Elements users, you must have read the reasons of the RAM problem. Both softwares had no bug at all with the OS versions they were based upon. Microsoft changed the OS, the 'bricks' used by application softwares to program those editors, and did not allow to avoid that compulsory update. Before ulterior PS/PSE versions were issued to solve the RAM problem, the workaround came from Adobe.

Your second issue is much older and came after the introduction of high resolution displays. The interface of PS and PSE was based on screen resolution like 1920 x 1080 and suddenly new devices appeard with 4K (3840 x 2160)... The development tools and APIs from Windows were not ready for supporting this change in interface, and it took several years before the current solution to display fonts at 200% size was found. This solved the problem for users of real 4k displays. That appeared in PSE13.1.
Your description shows that your display resolution is not 4k, it's less, and the result is that the menus and tool bars are truncated... A number of users are in the same situation as yours. Unfortunately, the not ideal solution is to use Windows to set your screen resolution to  a lesser one that the native one, 1920 x 1080 or even less.
Another issue in Elements is the organizer. The interface had been revamped with PSE11, so the solution was different.
The 200% trick does not apply to the organizer.
But the Windows options to display font sizes does work easily: 125 or 125% worked well. And that setting is generally optimal for other apps.
I can understand your frustration for that second problem. Unfortunately, you can use trial versions of your softwares before buying, but it's much less realistic to test your hardware. What is dramatic is that users of normal resolution displays are perfectly happy and comfortable without stressing their eyes ...




Photo of John Jones

John Jones

  • 2 Posts
  • 0 Reply Likes
Yes, not all problems can be anticipated.
That is why all other decent software companies, particularly ones who charge a lot for what they claim is quality software, produce updates.
Elements 14 has never had an update of any sort. It would appear from what you say is that Adobe take no responsibility for their products and just look upon problems as a means of forcing users to buy another expensive version.
Sounds like another rip off.
Photo of Cristen Gillespie

Cristen Gillespie

  • 2055 Posts
  • 720 Reply Likes
> Adobe take no responsibility for their products and just look upon problems as a means of forcing users to buy another expensive version.

Yup, and true of all companies with a product to sell. The cost of maintaining software is simply rather phenomenal. The length of time older hardware and OSes are being supported by anyone, including the companies that created them, is  also getting shorter and shorter. It's the current business model, no matter how much all of us would prefer a longer interval and to not have to leave behind old, but adequate computers and programs. Companies in general, not just software companies, don't think they're in the business of providing a public service. Even their employees tend to prefer getting paid for their effort, and obviously you don't think that's part of your responsibility, so where does the money to pay them come from?

You might want to check out Topaz Studio 2 if you find purchasing a new Elements too onerous. They have a buy it now, get updates free for life policy. Of course, it's only the basic application that is updated free, but that might be enough for your needs. Anything new, any add-ons, are buy it now and then get those updated free. Or they might, at their discretion, cease to update something, offering a new start  with something similar at a discounted price, depending upon how much you've already invested in their software. But that's the only graphics application I know that has ever had that policy, and they began that when they began selling their PS plug-ins. Now they're a standalone editor, but still can be used as a plugin. And they do make some phenomenal (but a trifle pricey) plugins that are add-ons to their Studio, to PS, or completely standalone (not even part of their Studio editor).