Elements 14: Can't edit images from Canon ZoomBrowser

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I don't know the answer to your specific question but I have recently purchased Elements 14 and I cannot get it to work, So it has been a complete waste of money (about £70!).  My images (about 9000) are all stored on Canon ZoomBrowser Ex but I cannot get any of them to appear for editing purposes when I open the Photoshop work page.  I wish someone could help me sort my problem as I am so frustrated with it!

Note: This conversation was created from a reply on: I want to cancel. How do I do this?.
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Manxie

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you saying you can't use Elements as an external editor? What error or specific steps are you doing and what is the exact result? If you're having trouble setting Elements as an external editor, make sure you're selecting the Editor specifically. See step 4 note in red here:

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-iphoto-mac-os.html
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Manxie

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Thank you for replying.


Yes, I am trying to use PE14 as the external editor and I believe it is set up correctly.  The trouble is that, when I open up the workspace, the top of the page simply says (e.g. 1 to 9000) but I cannot pick up the group of images I wish to work on other than by scrolling though all 9000 until I locate the right ones.  That didn't happen when I used PE6.

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Osmo Ronkanen

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First the basics., you know that images are stored in folders and not in programs like Zoombrowser EX. Find the folder your images are stored and open them. You know how to use Windows Explorer? You can one a file by right-clicking it and choosing "open with" and the choosing the Photo Shop Elements. You can also first start the Elements and then use it to open the file.

I found the Organizer part totally useless so you probably should forget it. Use just the editor.  Btw have you backed up your images? You should do it first no matter whether you edit them or not. I apologize if sound patronizing but I have seen plenty of people who may know to use a single program but have no knowledge of basics of Windows.

You can add the Photoshop Elements editor as an external editor to the Zoombrowser EX. Choose Edit, Edit with external image Editor, Manage List, Add, then find the editor. It is in C:\program files\adobe\PhotoShop Elements 14\PhotoshopElementsEditor.exe, if you have the 64 bit version. It you have  32-bit version then it is in Program files (x86). You need to have some familiarity in the Windows folder structure.
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Manxie

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That seems to be helpful advice and I shall try to follow it over the next couple of weeks to see how I get on.  It don't mind at all your seeming to be patronising but I accept that I am a bit of a novice with these things and have a great deal to learn.  I realise too that jumping from PE6 to PE14 is a big step and I have missed out all that has happened in between!  I am grateful to you for taking the trouble to reply to my plea for help!