Elements 13 will no longer allow me to import a picture from iPhoto

  • 1
  • Problem
  • Updated 3 years ago
My iMac was updated and now uses photos as well as iPhoto. I used to be able to edit any photo in Elements 13 from iPhoto files. Now Elements editor shuts down as soon as I ask it to import a picture from iPhoto or photos.

It sends an error message but no solution has been found.
Photo of Marilynn Smith

Marilynn Smith

  • 5 Posts
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 765 Reply Likes
Do you mean it crashes?

What OS version are you using?
What does the long, detailed crash report say?
Photo of Marilynn Smith

Marilynn Smith

  • 5 Posts
  • 0 Reply Likes
Yes, there is a crash report sent to Adobe according to it.

The report is extremely long. I'm using the latest version, just updated, which caused the problem.

thanks
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 765 Reply Likes
Yes, we need to see the crash log to know why you are crashing.
Can you copy and paste it here?