Elements 13: On MacOS - tools disappear and it freezes

  • 1
  • Question
  • Updated 2 years ago
  • (Edited)
PS Elements 13 crashes on Mac iOS, palette tools disappears and it freezes, I can only force shutdown
Photo of Fabio Bini

Fabio Bini

  • 5 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Elements doesn't run on iOS.
Are you referring to MacOS?
Or a different application on your iOS device?
Photo of Fabio Bini

Fabio Bini

  • 5 Posts
  • 0 Reply Likes
right! Mac OS
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
Have you installed the Elements 13.1 update?
What version of MacOS are you using?

What are you doing when the application freezes?
Photo of Fabio Bini

Fabio Bini

  • 5 Posts
  • 0 Reply Likes
yes, it's update 13.1; when it freezes I force shutdown and restart
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 812 Reply Likes
What were you doing when the application freezes?
Photo of Fabio Bini

Fabio Bini

  • 5 Posts
  • 0 Reply Likes
photoshopping... layers, filters, brushes etc  nothing specific,  anytime different tool