Elements 13: Import/Export options greyed out (Mac OS 10.9.5)

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  • Problem
  • Updated 4 years ago
  • 1
I'm in Elements 13 Editor and trying to import an mp4. However, the import (and export) options are both greyed out. I already installed the TWAIN plugin and it didn't fix it.
Photo of Emma Kearney

Emma Kearney

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  • frustrated

Posted 4 years ago

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4 years ago
Photo of Sandeep Singh

Sandeep Singh, Official Rep

  • 107 Posts
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Hi Emma,

Do you want to import something from the scanner?

if not, please use Place option to get an image in the Photoshop Elements editor.

Regards,
Sandeep
4 years ago
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Anwesha, Employee

  • 72 Posts
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Hi,

Just to add, you said you are trying to import an .mp4 file in Editor : In PSE Editor you cannot import audio/video files. It is meant for Images Editing.
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