Elements 13: Import/Export options greyed out (Mac OS 10.9.5)

  • 1
  • Problem
  • Updated 4 years ago
I'm in Elements 13 Editor and trying to import an mp4. However, the import (and export) options are both greyed out. I already installed the TWAIN plugin and it didn't fix it.
Photo of Emma Kearney

Emma Kearney

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 1
Photo of Sandeep Singh

Sandeep Singh, Official Rep

  • 107 Posts
  • 17 Reply Likes
Hi Emma,

Do you want to import something from the scanner?

if not, please use Place option to get an image in the Photoshop Elements editor.

Regards,
Sandeep
Photo of Anwesha

Anwesha, Employee

  • 72 Posts
  • 8 Reply Likes
Hi,

Just to add, you said you are trying to import an .mp4 file in Editor : In PSE Editor you cannot import audio/video files. It is meant for Images Editing.