Elements 13 Editor MacOS 10.11.2 HANG ON OPENING... 3rd problem with this programme

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  • Updated 2 years ago
  • (Edited)
please help This is the third time I have had problems with Photoshop Elements 13 Editor that I bought from the app store. I resolved THAT problem and now have ANOTHER hang on opening Editor... which may have something to do with QuickTime... Why? It won't even go to any error massage though sometimes i get that long screed of technical info help help help needed

What have I done?
Reloaded programme twice.
Updated operating software. Now have El Capitan (whoopee do)
Followed instructions for previous problem which sorted it last time but not this time.
Torn hair out
happy new year
Christine
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christine webb

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  • frustrated

Posted 2 years ago

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christine webb

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I solved it myself.... I removed two Quicktime plugins from the plugins folder and put them in the trash.... Editor opened without a problem....

anyone know if I should transfer the plugins to the disabled folder instead?