Elements 13: Constantly wants me to update to 13.1. I cannot run the program.

  • 11
  • Problem
  • Updated 4 years ago
  • (Edited)
I have had Elements for 2 days. I had to contact support yesterday in chat. Was told to uninstall and reinstall. Did this and today when I opened elements I have the same problem. Install Update 13.1 keeps coming up. It will not go away. yesterday I installed the "update" and when I reopened Elements there was the Update 13.1 again. It will not go away. I push the install when program closes and then the Update 13.1 comes up again. This just keeps happening telling me to install and then saying it is installed, telling me to install, telling me it is installed. This is not what I expected from an Adobe product. Is this a sham just to get people to buy Elements 14? If I had waited a day I could have had 14. I need this problem fixed. Florence Hughes
Photo of Florence Hughes

Florence Hughes

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 11
Photo of N Henderson

N Henderson

  • 1 Post
  • 1 Reply Like
I had the same problem.
From the elements toolbar select Help>Updates... and download any updates

I pulled down an update to application manager as well as the 13.1 update
Photo of Christian Gantar

Christian Gantar

  • 4 Posts
  • 0 Reply Likes
For me the solution to this problem was:

separately Update of camera raw 9.0, and then Elements 13 6.1

via help/update and select first camera raw
Photo of Stanley Schleifer

Stanley Schleifer

  • 3 Posts
  • 0 Reply Likes
Tech support worse than useless. Messed up my computer.
Can't get refund.
Photo of Christian Gantar

Christian Gantar

  • 4 Posts
  • 0 Reply Likes
On my notebook even reinstalling Elements 13 did not solve the Problem.

I'm frustrated too! This is not what I expect from an Adobe product!
Photo of Stanley Schleifer

Stanley Schleifer

  • 3 Posts
  • 0 Reply Likes
I finally figured it out myself after a frustrating go round with tech support.
Now my serial number has been revoked.
If they also refunded my money that would be OK but they haven't.
Spite work?
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Hi Stanley,

Can you please let me know if upon launching PSE Editor or Organizer, when you select Help > System Info, which version is being shown- 13.0 or 13.1 ?

Which operating system you're on? When updater runs, all adobe applications must be closed. In case you see an error message, please share a screenshot.

Thanks
Andaleeb
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Hi Stanley,

Please check the link Anwesha shared. - https://helpx.adobe.com/photoshop-ele...

Worked for Christian, might as well for you :)

Regards
Andaleeb
Photo of Anwesha

Anwesha, Employee

  • 72 Posts
  • 8 Reply Likes
Official Response
Hi All,

Sorry for the inconvenience.
Please follow the instructions mentioned in the article:
https://helpx.adobe.com/photoshop-ele...
Let us know if you are still facing the same problem.

Thanks,
Anwesha
Photo of Christian Gantar

Christian Gantar

  • 4 Posts
  • 0 Reply Likes
Now it works!

Thank You
Photo of Stanley Schleifer

Stanley Schleifer

  • 3 Posts
  • 0 Reply Likes
I figured out how it works also but I am so disgusted with the attitude of the Adobe people that I'm accepting the refund that they have promised me (I haven't gotten it yet) and I will not have anything to do with Adobe again, if I have a choice. They seem to feel that they have such a lock on the market that it doesn't matter how they treat customers. There are other image processing applications. Goodbye.
Photo of Allan Bruckheim

Allan Bruckheim

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Elements 13: Asking to update every time I open it.

Photoshop elements 13 updates constantly, each time I open it. I have run the updater and logged off and on to no avail. How can I stop this.
Photo of Jackie Comey

Jackie Comey

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Update for Elements 13 keeps popping up.

I purchased Photoshop Elements 13 1.5 months ago and recently had an update for this software. I have updated it several times; however, the update still pops up. Is there a way to get this from happening?
Photo of David Miller

David Miller

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Elements 13: Asks to update everytime I load it.

I recently loaded photsshop 13 onto my new Windows 10 computer. Everytime I start photoshop is says that the application manager has an update. I have used photoshop over a dozen times and the update still keeps happening. How do I stop it?
Photo of Michael Rafferty

Michael Rafferty

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Elements 13 & 14 RAW 9.2 update.

Continually get an 'Update is available RAW 9.2' have installed many times. But on start next time the same update appears. Have also tried update on close.
Have also updated from Elements 13 to 14 both versions have the bug
Photo of jose irizarry

jose irizarry

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled upgrdes.

I have photoshop 13 and every time I opened the program an update window pop up needing upgrade, I download the upgrade and next time same thing happen.
Photo of Jean Didier LYE

Jean Didier LYE

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled Upgrade problem.

After upgrade Photoshop Element 13 in order to run with Mac OS El Capitan,
when I quit the application it is always asking me to renew a new upgrade.
How can I cancel this question ?
Photo of Anwesha

Anwesha, Employee

  • 72 Posts
  • 8 Reply Likes
Official Response
Hi All,

Sorry for the inconvenience. Please try out the instructions mentioned in the article: 
https://helpx.adobe.com/photoshop-elements/kb/update-message-reappears-elements.html

This should solve the problem. In case it does not, please let us know.

Thanks,
Anwesha
Photo of Mark Busha

Mark Busha

  • 1 Post
  • 0 Reply Likes
I was having the same problem. The above link fixed it. However it also put a link and files for the Adobe Creative Cloud on my computer. All I wanted was to get rid of the update message. Not waste 150 meg of hard drive space on your tacky advertisement.
Photo of Larry Boquist

Larry Boquist

  • 2 Posts
  • 0 Reply Likes
Reading what worked for other users didn't work for me.

This is a fresh install of Windows 10, a fresh install of Office 2016, Google Chrome and not too much else is installed on my PC. No games no 3rd party apps.

One comment, was suggested creating a new Admin account. You know of course, that Microsoft "suggests" you open a Microsoft account when installing Windows 10. If you allow, which I did, Microsoft provides a login that automatically logs you into the computer and the Microsoft account at the same time. For example my original Admin user account has "Initial Name" but the Microsoft account login uses "Full Name" as the user.

I normally use the Microsoft login and had problems with the Photoshop 13.1 update. So, I switched back to the original admin login and tried to run the update but got the following 4 error popup:

Adobe Photoshop Elements 13.1 update
There was an error downloading this update. Please quit and try again later. Error Code: U43M1U49

Photoshop Camera Raw 9.0
There was an error downloading this update. Please quit and try again later. Error Code: U43M1U49

Adobe Premiere Elements 13.1 update
There was an error downloading this update. Please quit and try again later. Error Code: U43M1U49

Adobe Application Manager
There was an error installing this update. Please quit and try again later. Error Code: U44M1I218

I'm starting to lose track of errors but these are same errors with either login.

By the way, I did the above after updating Visual C++ Redistributable to the latest. I now have versions 2005, 2008, 2010, 2012, 2013 and 2015 installed.

I don't really appreciate being a guinea pig for making this software work with Windows 10.

I am considering just updating to either Version 14 or the PhotoshopCC monthly plan. But then I would be really upset if the same thing happened at the installation or the first time it needed an update! I guess there's no guarantees.
Photo of Mike

Mike

  • 2 Posts
  • 1 Reply Like
I'm getting tired of this too. After seeing the issues with the 13.1 update, I followed the thread regarding updating Adobe Application Manager. After downloading it, I attempted to install it and was told that "installer failed to initialize, please download Adobe Support Advisor to detect the problem. Now I'm getting tired, but let's go look for Adobe Support Advisor, only to find a wonderful message "Adobe Support Advisor" has been discontinued."

Geez! Talk about going around in circles!
(Edited)
Photo of Michael Sanderson

Michael Sanderson

  • 1 Post
  • 0 Reply Likes
This reply was created from a merged topic originally titled Update bug.

Every time I open Elements I get a message that there is an update available for Elements 13.1 ... there are only 2 options I can select - install now or install on exit. I have selected both multiple times ; I've re-started the computer etc. etc.. No matter my action I get the same message every time i start elements. How do I get rid of this (beyond annoying) bug?
Photo of David Miller

David Miller

  • 3 Posts
  • 0 Reply Likes
I have the same problem. Adobe should be fixing this problem and letting us know when it is done. I just bought Photoshop 13 a year ago so Adobe should fix the problem. Hello Adobe, anyone out there??