Elements 13: Constantly wants me to update to 13.1. I cannot run the program.

  • 11
  • Problem
  • Updated 2 years ago
  • (Edited)
I have had Elements for 2 days. I had to contact support yesterday in chat. Was told to uninstall and reinstall. Did this and today when I opened elements I have the same problem. Install Update 13.1 keeps coming up. It will not go away. yesterday I installed the "update" and when I reopened Elements there was the Update 13.1 again. It will not go away. I push the install when program closes and then the Update 13.1 comes up again. This just keeps happening telling me to install and then saying it is installed, telling me to install, telling me it is installed. This is not what I expected from an Adobe product. Is this a sham just to get people to buy Elements 14? If I had waited a day I could have had 14. I need this problem fixed. Florence Hughes
Photo of Florence Hughes

Florence Hughes

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 11
Photo of Anwesha

Anwesha, Employee

  • 72 Posts
  • 7 Reply Likes
Official Response
Hi All,

Sorry for the inconvenience.
Please follow the instructions mentioned in the article:
https://helpx.adobe.com/photoshop-ele...
Let us know if you are still facing the same problem.

Thanks,
Anwesha
Photo of Anwesha

Anwesha, Employee

  • 72 Posts
  • 7 Reply Likes
Official Response
Hi All,

Sorry for the inconvenience. Please try out the instructions mentioned in the article: 
https://helpx.adobe.com/photoshop-elements/kb/update-message-reappears-elements.html

This should solve the problem. In case it does not, please let us know.

Thanks,
Anwesha