Elements 13: NIK plugins crashing

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  • Problem
  • Updated 4 years ago
  • (Edited)
There is some sort of problem with Elements 13. I purchased the software online and then applied for a refund due to this problem. When I launch Elements 13 and then go to the NIK software plug-in and make adjustments to my image everything works fine until I am ready to save my adjusted image. When I save it in NIK Elements 13 crashes. I did everything....I reinstalled both NIK and Elements 13, I rebooted, I completely uninstalled Elements 13 and reloaded it, I uninstalled Elements 12 thinking maybe having it and Elements 13 on my machine was causing the crash, but after all that nothing solves this problem. The problem is not present in Elements 12, so I applied for a refund on Elements 13 and went back to Elements 12.

Thanks,
Randy Wright
rwright@brtc.net
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Randy Wright

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Posted 4 years ago

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Chris Cox

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Did you contact Nik or check for updates to fix the bugs in their plugins?

And why get a refund on Elements for a simple bug in Nik's plugins?
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Randy Wright

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Yes, and I updated Nik. I don't think it is a bug in Nik, I think it is a bug in Elements 13 because it doesn't happen with Elements 12 at all. My normal workflow is RAW, Elements, then Nik. I can't live with doing all that work only for Elements to crash every time I try to save what I've done. Please, process the refund.
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Chris Cox

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Odds are it's just another bug in the Nik plugins. They often have to do updates when new versions of Photoshop come out to fix bugs in their plugins.

But if you have the detailed crash report, we can take a look at where it's crashing.
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Randy Wright

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Please, process the refund.

Thank you.
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Chris Cox

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This site can't help you with refunds at all.
This site is only for support, not sales.

If you want help figuring out why your Nik plugins are crashing and how to get the bug in the plugins solved - then we can help you.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I'll have someone contact you to assist you directly.