Elements 12 thinks I never purchased it

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  • Updated 2 years ago
I downloaded and purchased Elements 12 over a year ago. It worked great! In the past two days, whenever I hit the icon, or try to open a file in it, I get a window saying that my trial period is over and that I need to register. Of course, I've already done so. Here's the "even stranger" part: I hit the "license this product now" button just to see what it would do. When I hit it, it takes me to a Photoshop Elements 15 page. Please let me know how to make this stop!
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Matt Trahan

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Posted 2 years ago

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