Elements 12: Registered online but cannot access program on desktop

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  • Updated 4 years ago
  • (Edited)
I bought Elements 12 in October last year, could not register it online even though I was connected to the internet.

I managed to register it manually and now cannot access the program at all as I keep getting this notification. Please help!

Thank you.

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Jackie Stainton

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I suspect a firewall or bad host file might be blocking the software from talking with the activation server: http://helpx.adobe.com/x-productkb/po...