Elements 12: Not loading on a Mac running OS X El Captain Version 10.11.3

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
My elements 12 will not open, I have been using it on a regular basis but today will not open. When I click on the icon in launchpad it initially ran to the screen asking to choose organiser or Elements organiser worked but elements flashed on the toolbar then never opened, now I don't even get the option of organiser/elements it just trys to open elements and after a short time stops and doesn't open.
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Steve Prophet

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Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Anything change between when it was running and now? Did you recently update to El Capitan?

Looks like you're missing an OS X update 10.11.4.

If the installation is damaged, running the installer to repair it might help. If you need a fresh installer, you can grab one here: http://www.adobe.com/downloads/other-downloads.html
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Steve Prophet

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thanks for reply, no nothing changed, I was using it yesterday went to carry on and now can't get in?
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Steve Prophet

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Thank you that worked a treat cheers