Elements 13: I can't open Organizer on Mac OS 10.10 Yosemite

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
Here is the some of the error message I get:Process: Adobe Elements 13 Organizer [4371]
Path: /Applications/Adobe Elements 13 Organizer.app/Contents/MacOS/Adobe Elements 13 Organizer
Identifier: com.adobe.ElementsOrganizer13
Version: 13.0 [20140904.m.62073] (13.0.0.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Elements 13 Organizer [4371]
User ID: 501

Date/Time: 2014-12-21 08:27:59.772 -0600
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 0001CAA4-92B4-7E79-CE20-ACC7F0A096D6

Time Awake Since Boot: 12000 seconds

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
terminating with uncaught exception of type std::runtime_error: There were no results for the query:
SELECT * FROM volume_table WHERE id = :auto_id LIMIT 1
abort() called

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff9b290282 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff9c09cb73 abort + 129
2 libc++abi.dylib 0x00007fff9b404a21 abort_message + 257
3 libc++abi.dylib 0x00007fff9b42c9b9 default_terminate_handler() + 243
4 libobjc.A.dylib 0x00007fff94bc56db _objc_terminate() + 124
5 libc++abi.dylib 0x00007fff9b42a0a1 std::__terminate(void (*)()) + 8
6 libc++abi.dylib 0x00007fff9b429b30 __cxa_throw + 121
7 com.adobe.ElementsOrganizer13 0x0000000104a89bc4 0x103a6b000 + 16903108
8 com.adobe.ElementsOrganizer13 0x0000000104a88104 0x103a6b000 + 16896260
9 com.adobe.ElementsOrganizer13 0x0000000104b1513a 0x103a6b000 + 17473850
10 com.adobe.ElementsOrganizer13 0x00000001046cbf73 0x103a6b000 + 12980083
11 com.adobe.ElementsOrganizer13 0x00000001046c22ee 0x103a6b000 + 12940014
12 com.adobe.ElementsOrganizer13 0x0000000104177a1f 0x103a6b000 + 7391775
13 com.adobe.ElementsOrganizer13 0x0000000103ab8370 0x103a6b000 + 316272
14 com.adobe.ElementsOrganizer13 0x0000000103aae960 0x103a6b000 + 276832
15 com.adobe.ElementsOrganizer13 0x0000000103a6e3a4 0x103a6b000 + 13220

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9b29122e kevent64 + 10
1 libdispatch.dylib 0x00007fff8da3fa6a _dispatch_mgr_thread + 52

Thread 2:
0 libsystem_kernel.dylib 0x00007fff9b290946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99be14a1 start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x00007fff9b290946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99be14a1 start_wqthread + 13

Thread 4:: Dispatch queue: eLiveQueue
0 libsystem_kernel.dylib 0x00007fff9b28b56a semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff8da43c55 _dispatch_semaphore_wait_slow + 213
2 com.apple.CFNetwork 0x00007fff930b822a CFURLConnectionSendSynchronousRequest + 442
3 com.apple.CFNetwork 0x00007fff930d8213 +[NSURLConnection sendSynchronousRequest:returningResponse:error:] + 140
4 ELiveConfigureClient.dylib 0x000000011da853f4 CEM::IsURLAccessible(char const*) + 383
5 ELiveConfigureClient.dylib 0x000000011da8a5b1 ELive::URLAccessCheckTask::Run() + 41
6 ELiveConfigureClient.dylib 0x000000011da84d79 ELive::Task::Execute() + 35
7 ELiveConfigureClient.dylib 0x000000011da86a1a ELive::IDispatcher::ExecuteTask(void*) + 14
8 libdispatch.dylib 0x00007fff8da3cc13 _dispatch_client_callout + 8
9 libdispatch.dylib 0x00007fff8da40365 _dispatch_queue_drain + 1100
10 libdispatch.dylib 0x00007fff8da41ecc _dispatch_queue_invoke + 202
11 libdispatch.dylib 0x00007fff8da3f6b7 _dispatch_root_queue_drain + 463
12 libdispatch.dylib 0x00007fff8da4dfe4 _dispatch_worker_thread3 + 91
13 libsystem_pthread.dylib 0x00007fff99be36cb _pthread_wqthread + 729
14 libsystem_pthread.dylib 0x00007fff99be14a1 start_wqthread + 13

Thread 5:
0 libsystem_kernel.dylib 0x00007fff9b290946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99be14a1 start_wqthread + 13

Thread 6:
0 libsystem_kernel.dylib 0x00007fff9b290486 __semwait_signal + 10
1 com.adobe.ElementsOrganizer13 0x0000000104c07258 0x103a6b000 + 18465368
2 com.adobe.ElementsOrganizer13 0x0000000104bf1c1e 0x103a6b000 + 18377758
3 com.adobe.ElementsOrganizer13 0x0000000104c06df5 0x103a6b000 + 18464245
4 libsystem_pthread.dylib 0x00007fff99be32fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff99be3279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff99be14b1 thread_start + 13

Thread 7:
0 libsystem_kernel.dylib 0x00007fff9b290946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99be14a1 start_wqthread + 13

Thread 8:
0 libsystem_kernel.dylib 0x00007fff9b290946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99be14a1 start_wqthread + 13

Thread 9:
0 libsystem_kernel.dylib 0x00007fff9b290946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99be14a1 start_wqthread + 13

Thread 10:
0 libsystem_kernel.dylib 0x00007fff9b290946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff99be14a1 start_wqthread + 13

Thread 11:

Thread 12:
0 libsystem_kernel.dylib 0x00007fff9b28b52e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9b28a69f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff93480b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff9347ffdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff9347f838 CFRunLoopRunSpecific + 296
5 com.apple.AppKit 0x00007fff8fb297a7 _NSEventThread + 137
6 libsystem_pthread.dylib 0x00007fff99be32fc _pthread_body + 131
7 libsystem_pthread.dylib 0x00007fff99be3279 _pthread_start + 176
8 libsystem_pthread.dylib 0x00007fff99be14b1 thread_start + 13

Thread 13:: ace
0 libsystem_kernel.dylib 0x00007fff9b290132 __psynch_cvwait + 10
1 com.apple.CoreServices.CarbonCore 0x00007fff986867e0 TSWaitOnCondition + 108
2 com.apple.CoreServices.CarbonCore 0x00007fff986869df TSWaitOnConditionTimedRelative + 171
3 com.apple.CoreServices.CarbonCore 0x00007fff9865631d MPWaitOnQueue + 192
4 com.adobe.CameraRaw 0x00000001184ad998 0x1181b3000 + 3123608
5 com.adobe.CameraRaw 0x00000001184ad613 0x1181b3000 + 3122707
6 com.apple.CoreServices.CarbonCore 0x00007fff98656904 PrivateMPEntryPoint + 58
7 libsystem_pthread.dylib 0x00007fff99be32fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff99be3279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff99be14b1 thread_start + 13

Thread 14:: ace
0 libsystem_kernel.dylib 0x00007fff9b290132 __psynch_cvwait + 10
1 com.apple.CoreServices.CarbonCore 0x00007fff986867e0 TSWaitOnCondition + 108
2 com.apple.CoreServices.CarbonCore 0x00007fff986869df TSWaitOnConditionTimedRelative + 171
3 com.apple.CoreServices.CarbonCore 0x00007fff9865631d MPWaitOnQueue + 192
4 com.adobe.CameraRaw 0x00000001184ad998 0x1181b3000 + 3123608
5 com.adobe.CameraRaw 0x00000001184ad613 0x1181b3000 + 3122707
6 com.apple.CoreServices.CarbonCore 0x00007fff98656904 PrivateMPEntryPoint + 58
7 libsystem_pthread.dylib 0x00007fff99be32fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff99be3279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff99be14b1 thread_start + 13

Thread 15:: ace
0 libsystem_kernel.dylib 0x00007fff9b290132 __psynch_cvwait + 10
1 com.apple.CoreServices.CarbonCore 0x00007fff986867e0 TSWaitOnCondition + 108
2 com.apple.CoreServices.CarbonCore 0x00007fff986869df TSWaitOnConditionTimedRelative + 171
3 com.apple.CoreServices.CarbonCore 0x00007fff9865631d MPWaitOnQueue + 192
4 com.adobe.CameraRaw 0x00000001184ad998 0x1181b3000 + 3123608
5 com.adobe.CameraRaw 0x00000001184ad613 0x1181b3000 + 3122707
6 com.apple.CoreServices.CarbonCore 0x00007fff98656904 PrivateMPEntryPoint + 58
7 libsystem_pthread.dylib 0x00007fff99be32fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff99be3279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff99be14b1 thread_start + 13

Thread 16:: ace
0 libsystem_kernel.dylib 0x00007fff9b290132 __psynch_cvwait + 10
1 com.apple.CoreServices.CarbonCore 0x00007fff986867e0 TSWaitOnCondition + 108
2 com.apple.CoreServi
Photo of Vicki Corso

Vicki Corso

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Posted 4 years ago

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Photo of Surendra

Surendra, Employee

  • 168 Posts
  • 18 Reply Likes
Hi Vicki,
Thanks for reporting the issue.

Requesting you to please answer following queries:
- Is this issue manifested in PSE13 or in PSE12? Your post is slightly ambiguous as the crash stack attached is of PSE13 while link mentions PSE12.
- Apple has recently launched an update to Mac 10.10 i.e. Mac 10.10.1. Are you using the latest updated MAC OS ?
- Can you please let me know exact steps with this crash is reproducible? Also at your end, is this issue reproducible always?
- Can you please see if the crash is catalog specific? I mean, create a new dummy catalog, repeat your steps and see if you still encounters crash.

~Surendra
Photo of Vaibhav Arora

Vaibhav Arora, Employee

  • 4 Posts
  • 1 Reply Like
Hi Vicki,

It would be helpful if you could provide us with the above mentioned info

-Vaibhav