Elements 12: Crashes upon opening -- Windows 10, HP SSD computer, 12 GB RAM. Please HELP!

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  • Updated 2 years ago
My HP computer is lightening fast with Solid State Drive and 12 GB RAM; however when I open a photoshop file, it loads, says keep or flatten layers (I chose keep), notice about different fonts, then it spins and stops. No notification came from Windows about a solution.

As a mature, experienced computer user, my first thought was to download Elements 12 and reinstall; however unable to locate where. Logged into Adobe and Elements 12 is registered within my account but I've been following threads for the last 90 minutes to no avail.

What shall I do to fix this?

Thank you

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Donna Blevins

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  • frustrated

Posted 2 years ago

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PETER KORNEK

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I run PSE 12 on my HP PC, I have not experienced your problem, but I do not download software I purchased both PSE12 and Lightroom 6 on disc. 
I have had to reload the programs when I upgraded my PC system. So having a "Hard" copy of the software was a real benefit.
I have found that appart from Organisor (which I dont use) LR6 does everything and more than PSE12
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Donna Blevins

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Thank you, Peter. Yes, I prefer having a hard copy as well, but over time, I've resorted to downloading. Having difficulty finding where to download. Fortunately, I see a download link below and I do have the key recorded. Thank goodness for that. 
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Steve Lehman

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Peter,
This forum is for serious people, not random chats.  Are you a blog-dog?  Did you happen to stagger around to find random blogs where you can just make ANY non-sensible, unintelligible, chat-room type comments, like in chat rooms?  A semi-pro doesn't look for busybody, lesser mindful, random chats.  Try Trump's-twitter. I hear he doesn't like technical jargon like you.  Bytheway, if you return with a political comments /about/for/concerning/from/copied from/ Twitter or if you copy Twitter comments to here, or come back with anymore loose comments not related to our discussion, I will copy ALL of it to Adobe.  Any unwarranted political comments will be copied to the New York Times and Washington Post.  
Sorry Donna, I just had to say "Scram" to him.   
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PETER KORNEK

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Steve,
Sounds like you are loosing your technical cool.  By all means report my comments to Adobe. They wont care. How do I know this, quite simply because Adobe delivers the software packages that many of us are struggling with. If ADobe actually gave a Damn then this forum would not exist!
No, I am not a "Blog Dog" and I would be delighted if you carried out your threat to report me to the leftist media you obviously adore !!!!!
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Steve Lehman

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Peter, all of us have pressed our ignore buttons.  See ya.   
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PETER KORNEK

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Hello Steve,


I forgot to add some simple advice for you. Pants first and then Shoes.

Get a life you looser!
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Michel BRETECHER, Champion

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I have had to reload the programs when I upgraded my PC system. So having a "Hard" copy of the software was a real benefit.
Perhaps, but those who prefer downloading will tell you that you can redownload the software as many times as you need it. Even if you have lost your original media and copies (imagine a fire in your house...)
The only real advantage of a boxed version is that it is valid for both Win and Mac.
I have found that appart from Organisor (which I dont use) LR6 does everything and more than PSE12
My guess is that if you don't use the Organizer, you don't realize that Elements is built on three core components: editor, Organizer AND... the ACR module. That makes Lighroom useless for me.
Don't misunterstand me, I like Lightroom and it's a wonderful organizing and parametric editing program. But Elements alone gives me everything I need, strong organization, parametric editing... and a powerful pixel editor which is what Lightroom misses. Yes, Lightroom is not a pixel editor, and most photographers need either Photoshop or Elements to be able to do serious detail and layers editing.
Ideally, the best technical combo is Lightroom plus Elements for photographers needs, especially for pros.
If you are a pro, if you are happy with the CC Photographers plan (LR plus Photoshop), the real problem is not the cost. It's the huge effort to learn and master those two monsters.
If you are a serious amateur, willing to spend more time to edit if needed but not a lot of time and money to learn, then reconsider Elements alone... all the efforts will be useful if you decide to migrate later to the Photography plan.
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Donna Blevins

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Michel, I'm only an Elements user... enough on my plate :)
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PETER KORNEK

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Too much technical jargon for those of us who just want to use sliders / buttons to fix / enhance our photographs.
As a semi pro I dont bother with the technical matters, its the end result that counts. 
I found PSE 12 performed very well for most things (lacks some power in Photomerge but combining PSE12 and LR6 overcame that) I am a landscape photographer)
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Michel BRETECHER, Champion

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Donna,
You can download the installation files:
https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html
If you have recovered your product key in your Adove account, that will work.

Uninstalling/reinstalling may work.

I would try to 'reset preferences' at next lauch before uninstalling.
Menu Edit >> preferences >> General, button on the bottom of the dialog.
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Donna Blevins

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Michel, I'm feeling like an idiot. Went to https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html and scrolled down to 12. Clicked on 12 and confused by the list of languages. Unable to find where that download is... oh, does it mean that there are 2 files to download? Duh!

Fortunately, I'm a backup queen and have my product key ready and waiting...
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Steve Lehman

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I would like to add a suffix about 16 bit files (again, as Michel and myself worked this problem before). I'd like to ask Donna if there was anything that popped up concerning you saving in 16 bit or 8 bit files as this error message will show when saving 16 bit files in JPEG. ("says keep or flatten layers (I chose keep)".  If this is the case, such an error notice is normal, but if the program stopped, it can mean the operating system has another task pending, prior to opening PSE.  Donna try to remember if you installed or uninstalled another program and did not reboot, or if you rebooted, a blue screen popped up asking you to go to safe mode and to a system restore point. Windows 10 has this remedy available now.  In this case, Windows will stop a 2nd task until the 1st task has been addressed. Just as a precaution but it is worth asking about.  Otherwise, I completely agree with Michel about reinstalling the program from a download or simply reopening PSE as some files can be missing.  And I agree that a download can be missing a few files, but a 2nd download will over-write the missing files. (I like to be thorough with my answers).  The only thing that's not good about a download, is not having a quick backup disc. For example, Microsoft's backup download utility doesn't recognize most program keys that's been used even a day after. I haven't tried back up downloads from Adobe. I like a handy disc.  I have lots of colorful boxes on shelves, along with my colorful engineering certifications.   
(Edited)
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Donna Blevins

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Jeffrey, installed and it is not crashing. However, when I open the book cover psd file, this keeps coming up. Click keep layers, (because i need to keep the layers), and there are no layers there.

 Was relatively savvy with Elements 9... 12 has me confused. Suggestions?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What's the source of the PSD? Was it created in Photoshop CC or a different application?
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Donna Blevins

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Photoshop. I know the designer has more than elements. I actually watched her do that by way of webinar, but I don't believe she was on the creative cloud. She is a mac user.
(Edited)
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Michel BRETECHER, Champion

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My guess is that thé psd has layer corps. Supported only in pse15.
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Michel BRETECHER, Champion

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Layer comps or groups...
(Edited)
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Steve Lehman

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Donna, I agree with Michel on this one. Your error message appears to be pertaining to data from a foreign program or another Photoshop version. Did you happen to copy your image to Word then back from Word or copy an image from Word or the web or an email client?  A PSD would refer to something that needs to stay intact such as a bitmap web image, or other foreign object. Otherwise, I am sure you would have used JPG, PDF or even TIFF.  PDF and TIFF will preserve the layers but JPG, PSD would flattened the layers, and DOCX would contain a bitmap. Also if you used PDF-JPG (or PDF-ZIP) and then use JPG again, there would be a call to flatten the layers again and it would do that auto if you didn't already.