Elements 11: Error on launch "Organizer has stopped working" Even when I am not trying to perform any actions.

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  • Updated 3 years ago
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Any ideas?
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Tanya Wilson

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  • frustrated

Posted 3 years ago

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Chris Cox

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What message?
What OS version are you using?
Have you installed all the Elements 11 updates?
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Tanya Wilson

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Sorry my question was vague, lol! I am running Windows 8, and have installed all updates for Elements 11. The message is "Elements 11 Organizer has stopped working. -A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
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Chris Cox

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OK, we need to check the detailed crash report for more clues. Look in the system event viewer or reliability reports for the details of the crash (it would include the name of the faulting module).
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Tanya Wilson

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Where do I find the above mentioned viewer/report?
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Chris Cox

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In the system event viewer, or the reliability reports on your system.